Junior Executive, Voice & Virtual - On-site in Dubai

About the Role

We are looking for a Junior Executive, Voice & Virtual to join our team in Dubai. This role focuses on providing excellent service to our clients through effective communication. You will handle both inbound and outbound calls, ensuring that our clients receive the best support possible. This position requires fluency in both English and Arabic to effectively assist our diverse clientele.

As a Junior Executive, you will work on-site, allowing you to engage directly with clients and colleagues. Your ability to multitask and solve problems in a busy setting will be essential in this dynamic role. If you are passionate about customer service and eager to grow in the banking sector, we encourage you to apply. For more opportunities, visit our Dubai job listings.

Responsibilities

• Deliver high-quality service to clients through inbound and outbound calls.
• Resolve all client inquiries within agreed timelines.
• Provide clear explanations of banking products and digital services.
• Identify client needs and offer appropriate solutions.
• Maintain accurate records of client interactions.
• Identify trends and escalate issues as needed.
• Collaborate with internal teams to improve service.

Requirements

• High school diploma or equivalent professional experience.
• Fluency in English and Arabic for effective communication.
• Strong verbal and written communication skills.
• Attention to detail to ensure accuracy in tasks.
• Ability to multitask and manage time effectively.
• Problem-solving skills to address client issues.
• Experience in customer service is a plus.

Benefits

We offer a competitive salary and a supportive work environment. You will have opportunities for professional growth and development. Additionally, our team values work-life balance and provides flexible scheduling options. Join us to build a rewarding career in the banking industry.

For more details on salary expectations, visit our salaries page.

• High school diploma or equivalent professional experience.
• Fluency in English and Arabic for effective communication.
• Strong verbal and written communication skills.
• Attention to detail to ensure accuracy in tasks.
• Ability to multitask and manage time effectively.
• Problem-solving skills to address client issues.
• Experience in customer service is a plus.

• Deliver high-quality service to clients through inbound and outbound calls.
• Resolve all client inquiries within agreed timelines.
• Provide clear explanations of banking products and digital services.
• Identify client needs and offer appropriate solutions.
• Maintain accurate records of client interactions.
• Identify trends and escalate issues as needed.
• Collaborate with internal teams to improve service.