Junior Front Office Agent On-site in Abu Dhabi

Abu Dhabi Emirate, Abu DhabiFull-timeabout 3 hours ago
Hospitality & Tourism

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Job Description

About the Role

We are looking for a Junior Front Office Agent to join our team in Abu Dhabi. This role is perfect for fresh graduates or those with limited experience who want to start a career in hospitality. You will be the first point of contact for our guests, ensuring they have a pleasant experience from check-in to check-out. Your proactive attitude and attention to detail will help maintain our high service standards. If you are eager to learn and grow, this position is for you.

Responsibilities

  • Greet guests warmly and assist with check-in and check-out tasks.
  • Handle reservations and billing to ensure accuracy.
  • Respond to guest inquiries and resolve complaints professionally.
  • Coordinate with Housekeeping and other departments to meet guest needs.
  • Maintain accurate guest records for future reference.

Requirements

  • Good communication skills in English to interact with guests.
  • Attention to detail to ensure high-quality service.
  • Proactive attitude to enhance guest experiences.
  • Willingness to learn front office systems and procedures.
  • Ability to handle guest inquiries and complaints effectively.

Benefits

Joining our team offers several benefits. You will gain valuable experience in the hospitality industry. We provide a supportive environment that encourages learning and growth. Additionally, you will have the chance to represent Emirati values in your work. For more opportunities, check our job listings or explore our company culture.

We also offer competitive salaries and the chance to work in a vibrant city. If you are interested in a fulfilling career, apply now!

Requirements

  • Good communication skills in English to interact with guests.
  • Attention to detail to ensure high-quality service.
  • Proactive attitude to enhance guest experiences.
  • Willingness to learn front office systems and procedures.
  • Ability to handle guest inquiries and complaints effectively.

Responsibilities

  • Greet guests warmly and assist with check-in and check-out tasks.
  • Handle reservations and billing to ensure accuracy.
  • Respond to guest inquiries and resolve complaints professionally.
  • Coordinate with Housekeeping and other departments to meet guest needs.
  • Maintain accurate guest records for future reference.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Abu Dhabi Emirate, Abu Dhabi.

How do I apply?

Apply via the employer's career site (link on this page).

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