Junior Welcome Desk Agent On-site in Dubai

Dubai, DubaiFull-timeabout 3 hours ago
Customer Service

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Job Description

About the Role

We are seeking a Junior Welcome Desk Agent to join our team in Dubai. This is an onsite position where you will assist guests during their stay. Your role will involve providing excellent customer service and ensuring a smooth experience for all visitors. If you speak Italian, Spanish, or Russian, we encourage you to apply. This role does not require prior experience, making it a great opportunity for newcomers to the hospitality industry.

Responsibilities

  • Deliver a wide range of services to guide guests through their stay.
  • Process operational needs and address guest requests promptly.
  • Complete reports and share local area highlights with guests.
  • Assist guests with inquiries and provide helpful information.
  • Maintain a welcoming atmosphere at the welcome desk.

Requirements

  • High school diploma or G.E.D. equivalent.
  • Fluency in Italian, Spanish, or Russian.
  • No related work experience is required.
  • No supervisory experience is needed.

Benefits

Joining our team offers various benefits. You will gain valuable experience in the hospitality sector. We provide a supportive work environment that encourages growth. Additionally, you will have the chance to meet diverse guests from around the world. For more information about our company culture, visit our company page. If you are interested in similar roles, check our job listings.

We also offer competitive compensation and opportunities for career advancement. We value our employees and strive to create a positive workplace.

Requirements

  • High school diploma or G.E.D. equivalent.
  • Fluency in Italian, Spanish, or Russian.
  • No related work experience is required.
  • No supervisory experience is needed.

Responsibilities

  • Deliver a wide range of services to guide guests through their stay.
  • Process operational needs and address guest requests promptly.
  • Complete reports and share local area highlights with guests.
  • Assist guests with inquiries and provide helpful information.
  • Maintain a welcoming atmosphere at the welcome desk.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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