Mid-Level Account Support Supervisor On-site Quezon City

About the Role

We are seeking a Mid-Level Account Support Supervisor to join our team in Quezon City. This role involves overseeing the Account Support Unit to ensure smooth operations and high-quality service delivery. You will be responsible for leading a team, managing reports, and collaborating with various departments to enhance customer satisfaction. If you are passionate about process improvements and team development, this position is for you.

Responsibilities

• Oversee the timely generation and release of usage reports to stakeholders.
• Ensure all renewal notices and records are prepared and released punctually.
• Supervise the updating and maintenance of subscription details for accuracy.
• Track account performance and reporting processes to identify trends.
• Establish and enforce standard operating procedures for the Account Support Unit.
• Track and report on service level agreement (SLA) performance metrics.
• Ensure data accuracy across reports and dashboards for informed decision-making.
• Coordinate with Customer Success Officers and Sales teams to align objectives.
• Provide guidance and performance management to Account Support personnel.
• Prepare and present operational reports to management for review.
• Support management in developing strategies for operational efficiency.

Requirements

• Graduate of Marketing, Communications, Business Management, or related field.
• At least 2-4 years of experience in administrative support or customer service.
• Experience in team supervision or process management is a plus.
• Strong leadership and people management skills to guide the team.
• Excellent organizational and time management abilities for task prioritization.
• Proficiency in Microsoft Excel and reporting tools for data analysis.
• Strong written and verbal communication skills for effective collaboration.
• Analytical and problem-solving skills to address operational challenges.

Benefits

This position offers a competitive salary and opportunities for career growth. Enjoy a supportive work environment that values work-life balance. We also provide health maintenance organization (HMO) benefits and regular training sessions to enhance your skills. Join us to make a meaningful impact in the organization while advancing your career.

For more opportunities, check out our job listings or learn about our salary structures.

• Graduate of Marketing, Communications, Business Management, or related field.
• At least 2-4 years of experience in administrative support or customer service.
• Experience in team supervision or process management is a plus.
• Strong leadership and people management skills to guide the team.
• Excellent organizational and time management abilities for task prioritization.
• Proficiency in Microsoft Excel and reporting tools for data analysis.
• Strong written and verbal communication skills for effective collaboration.
• Analytical and problem-solving skills to address operational challenges.

• Oversee the timely generation and release of usage reports to stakeholders.
• Ensure all renewal notices and records are prepared and released punctually.
• Supervise the updating and maintenance of subscription details for accuracy.
• Track account performance and reporting processes to identify trends.
• Establish and enforce standard operating procedures for the Account Support Unit.
• Track and report on service level agreement (SLA) performance metrics.
• Ensure data accuracy across reports and dashboards for informed decision-making.
• Coordinate with Customer Success Officers and Sales teams to align objectives.
• Provide guidance and performance management to Account Support personnel.
• Prepare and present operational reports to management for review.
• Support management in developing strategies for operational efficiency.