We are looking for a Mid-Level Customer Care Representative to join our team in Dubai. In this role, you will connect clinics with our laboratory. Your focus will be on ensuring biological samples are handled safely and efficiently. You will support clients with empathy and professionalism, making a positive impact on their experience.
This position requires a strong background in customer service, logistics, or laboratory workflows. You will also need to be familiar with Salesforce and Navision. If you have a passion for helping others and meet the qualifications, we encourage you to apply.
We offer a competitive salary and benefits package. You will have opportunities for professional growth and development. Join a supportive team that values your contributions. Enjoy a workplace that prioritizes safety and compliance. For more details on our company culture, visit our company page.
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Based in Dubai, Dubai.
Apply via the employer's career site (link on this page).
Submit your application now and track its progress