Mid-Level Customer Experience Specialist On-site in Pasig

About the Role

We are seeking a Mid-Level Customer Experience Specialist to join our team in Pasig, National Capital Region. This role is crucial for enhancing customer satisfaction and ensuring smooth operations in our shipping and logistics processes. You will engage directly with customers, manage inquiries, and support onboarding efforts. If you have a passion for customer service and possess strong communication skills in both Spanish and English, we encourage you to apply.

Responsibilities

• Manage customer channels to ensure timely responses and resolutions.
• Handle case management to track and resolve customer issues efficiently.
• Assist with customer onboarding to facilitate a smooth transition.
• Ensure prompt handling of customer issues to maintain satisfaction.
• Deliver a positive customer experience by addressing needs proactively.
• Facilitate the completion of paperwork to streamline processes.
• Support proactive activities for cargo readiness to enhance service delivery.

Requirements

• Graduate of any 4-year bachelor's degree, preferably in Logistics or Customs Administration.
• At least two years of experience in customer service within shipping or supply chain.
• Excellent Spanish and English communication skills for effective interaction.
• Strong customer service orientation to meet client needs.
• Proficient in Transportation Management Systems for operational efficiency.
• Advanced skills in MS Excel for data analysis and reporting.
• Knowledge of Salesforce and SAP is a plus but not mandatory.

Benefits

This position offers a competitive salary and opportunities for professional growth. You will enjoy a supportive work environment that values work-life balance. We also provide health maintenance organization (HMO) benefits to ensure your well-being. Join us in creating a positive impact in the logistics industry while advancing your career.

For more information about our company and other job opportunities, visit our careers page or check out our salary guide.

• Graduate of any 4-year bachelor's degree, preferably in Logistics or Customs Administration.
• At least two years of experience in customer service within shipping or supply chain.
• Excellent Spanish and English communication skills for effective interaction.
• Strong customer service orientation to meet client needs.
• Proficient in Transportation Management Systems for operational efficiency.
• Advanced skills in MS Excel for data analysis and reporting.
• Knowledge of Salesforce and SAP is a plus but not mandatory.

• Manage customer channels to ensure timely responses and resolutions.
• Handle case management to track and resolve customer issues efficiently.
• Assist with customer onboarding to facilitate a smooth transition.
• Ensure prompt handling of customer issues to maintain satisfaction.
• Deliver a positive customer experience by addressing needs proactively.
• Facilitate the completion of paperwork to streamline processes.
• Support proactive activities for cargo readiness to enhance service delivery.