Mid-Level Ocean Customer Experience Specialist - On-site in Pasig

About the Role

We are looking for a Mid-Level Ocean Customer Experience Specialist to join our team in Pasig. This role is essential for ensuring that our customers receive top-notch service in their shipping and logistics needs. You will work closely with various stakeholders, using your fluency in Spanish and English to facilitate smooth communication. If you are detail-oriented and enjoy multitasking, this position is perfect for you.

Responsibilities

• Handle counter Chile tasks to support customer inquiries and requests.
• Communicate effectively with stakeholders in both Spanish and English.
• Manage invoicing and payment collection to ensure timely transactions.
• Resolve daily issues via email and chat to maintain customer satisfaction.
• Handle concerns through a ticketing system for efficient issue tracking.
• Create receipts and invoices to provide accurate records for customers.
• Prepare export/import records to facilitate smooth shipping processes.

Requirements

• Bachelor’s Degree or college undergraduate acceptable for this role.
• 1-2 years of experience in Logistics, Shipping, or Customer Service Support.
• Fluency in Spanish and English for effective communication.
• Detail-oriented approach to manage multiple tasks efficiently.
• Proficiency in MS Office to handle daily tasks.
• Experience with invoicing and payment collection processes.
• Familiarity with ticketing systems for issue resolution.
• Knowledge of SAP is a plus but not required.

Benefits

Joining our team offers a range of benefits, including a supportive work environment and opportunities for professional growth. You will enjoy a stable work schedule with weekends off, allowing for a healthy work-life balance. We also provide health maintenance organization (HMO) coverage to ensure your well-being. If you are ready to take the next step in your career, apply now and become part of our dynamic team!

• Bachelor’s Degree or college undergraduate acceptable for this role.
• 1-2 years of experience in Logistics, Shipping, or Customer Service Support.
• Fluency in Spanish and English for effective communication.
• Detail-oriented approach to manage multiple tasks efficiently.
• Proficiency in MS Office to handle daily tasks.
• Experience with invoicing and payment collection processes.
• Familiarity with ticketing systems for issue resolution.
• Knowledge of SAP is a plus but not required.

• Handle counter Chile tasks to support customer inquiries and requests.
• Communicate effectively with stakeholders in both Spanish and English.
• Manage invoicing and payment collection to ensure timely transactions.
• Resolve daily issues via email and chat to maintain customer satisfaction.
• Handle concerns through a ticketing system for efficient issue tracking.
• Create receipts and invoices to provide accurate records for customers.
• Prepare export/import records to facilitate smooth shipping processes.