Mid-Level Ocean Customer Experience Specialist - On-site in Pasig

About the Role

We are seeking a Mid-Level Ocean Customer Experience Specialist to join our team in Pasig, National Capital Region (NCR). This role requires a strong background in customer service, particularly in the shipping industry. You will work on-site, ensuring that our customers receive the best possible support throughout their shipping experience.

As a key player in our operations, you will manage customer interactions and help streamline processes. Your fluency in both French and English will be essential for effective communication with our diverse client base. If you are passionate about customer satisfaction and have experience in logistics, we encourage you to apply.

Responsibilities

• Manage customer channels and oversee case management to ensure timely responses.
• Assist customers with onboarding and maintain strong relationships to enhance satisfaction.
• Ensure prompt handling of customer issues to minimize delays in service.
• Deliver a positive customer experience throughout the shipment lifecycle.
• Facilitate the completion of import/export processes to streamline operations.
• Support proactive activities for cargo readiness to meet customer expectations.

Requirements

• Graduate of a 4-year degree, preferably in Logistics.
• Two years of customer service experience in shipping.
• Fluent in French and English for effective communication.
• Strong customer service orientation to meet client needs.
• Proficient in Transportation Management Systems for logistics.
• Advanced MS Excel skills for reporting and analysis.
• Knowledge of Salesforce to enhance customer interactions.
• Experience in reporting through MS Excel for tracking metrics.

Benefits

Joining our team comes with numerous benefits, including a competitive salary and opportunities for professional growth. We prioritize work-life balance and offer a supportive environment. Enjoy weekends off and the chance to work with a dedicated team that values your contributions. For more details on our company culture and other roles, visit our careers page or check our salary information.

If you are ready to take the next step in your career, apply now to become a part of our dynamic team!

• Graduate of a 4-year degree, preferably in Logistics.
• Two years of customer service experience in shipping.
• Fluent in French and English for effective communication.
• Strong customer service orientation to meet client needs.
• Proficient in Transportation Management Systems for logistics.
• Advanced MS Excel skills for reporting and analysis.
• Knowledge of Salesforce to enhance customer interactions.
• Experience in reporting through MS Excel for tracking metrics.

• Manage customer channels and oversee case management to ensure timely responses.
• Assist customers with onboarding and maintain strong relationships to enhance satisfaction.
• Ensure prompt handling of customer issues to minimize delays in service.
• Deliver a positive customer experience throughout the shipment lifecycle.
• Facilitate the completion of import/export processes to streamline operations.
• Support proactive activities for cargo readiness to meet customer expectations.