Mid-Level Order Processing Assistant On-site in Dubai

Dubai, DubaiFull-timeabout 5 hours ago
Customer Service

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Job Description

About the Role

We are seeking a Mid-Level Order Processing Assistant to join our team in Dubai. This on-site position requires a detail-oriented individual who can manage customer orders effectively. The ideal candidate will have a strong background in customer service and order processing, ensuring that all orders are fulfilled accurately and on time. If you are looking to advance your career in a dynamic environment, this role is perfect for you.

Responsibilities

  • Manage customer orders accurately and efficiently to ensure satisfaction.
  • Ensure timely order fulfillment to meet customer deadlines.
  • Respond to customer inquiries promptly and professionally.
  • Coordinate with internal teams to resolve any order issues quickly.
  • Maintain accurate order records for tracking and reporting.
  • Prepare order processing reports to analyze performance.

Requirements

  • Hold a Bachelor's Degree or Diploma in Business Administration or a related field.
  • Possess 1–3 years of experience in customer service or order processing.
  • Demonstrate strong knowledge of order management processes and systems.
  • Have experience using ERP systems, preferably SAP.
  • Exhibit proficiency in Microsoft Excel and Office applications.
  • Show excellent communication and customer service skills.

Benefits

Joining our team comes with several benefits, including competitive salary packages, opportunities for professional development, and a supportive work environment. We value our employees and strive to create a workplace that fosters growth and collaboration. For more information about our company culture, visit our company page.

We also offer visa sponsorship for qualified candidates. Fluency in Arabic is a plus, but not mandatory. If you are ready to take the next step in your career, apply now!

Requirements

  • Hold a Bachelor's Degree or Diploma in Business Administration or a related field.
  • Possess 1–3 years of experience in customer service or order processing.
  • Demonstrate strong knowledge of order management processes and systems.
  • Have experience using ERP systems, preferably SAP.
  • Exhibit proficiency in Microsoft Excel and Office applications.
  • Show excellent communication and customer service skills.

Responsibilities

  • Manage customer orders accurately and efficiently to ensure satisfaction.
  • Ensure timely order fulfillment to meet customer deadlines.
  • Respond to customer inquiries promptly and professionally.
  • Coordinate with internal teams to resolve any order issues quickly.
  • Maintain accurate order records for tracking and reporting.
  • Prepare order processing reports to analyze performance.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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