Mid-Level Service & Technical Lead - On-site in Dubai

About the Role

We are seeking a Mid-Level Service & Technical Lead to join our team in Dubai. This role focuses on overseeing after-sales service for sanitaryware products. You will ensure that service requests and warranty claims are resolved promptly. Your expertise will help maintain high service standards and improve customer satisfaction.

Responsibilities

• Manage after-sales service tasks for sanitaryware products.
• Ensure timely resolution of service requests and warranty claims.
• Establish service standards and service level agreements (SLAs).
• Act as the main point of contact for customer complaints.
• Manage spare parts inventory and forecast needs.
• Work with manufacturers on product issues.
• Provide technical guidance to sales and project teams.
• Prepare reports on service performance and improvements.

Requirements

• Bachelor's degree in a relevant engineering field.
• 5+ years of experience in the sanitaryware or related industry.
• Strong skills in stakeholder management and communication.
• Experience in root-cause analysis and service quality tracking.
• Ability to manage inventory effectively.
• Fluency in English; Arabic is a plus.

Benefits

We offer a competitive salary and a supportive work environment. You will have opportunities for professional growth and development. Enjoy a collaborative team culture that values your contributions. For more details on our company culture, visit our company page.

If you are interested in this role, please check our job listings for more opportunities.

Join us in making a difference in the industry!

• Bachelor's degree in a relevant engineering field.
• 5+ years of experience in the sanitaryware or related industry.
• Strong skills in stakeholder management and communication.
• Experience in root-cause analysis and service quality tracking.
• Ability to manage inventory effectively.
• Fluency in English; Arabic is a plus.

• Manage after-sales service tasks for sanitaryware products.
• Ensure timely resolution of service requests and warranty claims.
• Establish service standards and service level agreements (SLAs).
• Act as the main point of contact for customer complaints.
• Manage spare parts inventory and forecast needs.
• Work with manufacturers on product issues.
• Provide technical guidance to sales and project teams.
• Prepare reports on service performance and improvements.