Mid-Level Team Lead, Service Delivery - On-site in Metro Cebu

About the Role

We are seeking a Mid-Level Team Lead, Service Delivery to join our team in Metro Cebu. This role is crucial for guiding and supporting our service delivery team. You will foster a positive work environment and ensure that team members meet their performance goals. Your leadership will be key in driving team success and enhancing customer satisfaction.

As a Team Lead, you will engage with your team daily, providing coaching and feedback. This position is ideal for someone who enjoys mentoring others and has a strong focus on customer service. If you are passionate about developing talent and improving service delivery, we encourage you to apply. For more opportunities, check out our remote job openings.

Responsibilities

• Motivate and guide the team to achieve performance goals.
• Coach associates on company and client objectives.
• Manage multiple tasks and projects effectively.
• Track team attendance and process payroll accurately.
• Provide constructive feedback and recognition to team members.

Requirements

• Hold an associate degree or equivalent work experience.
• Exhibit strong time management skills for prioritizing tasks.
• Demonstrate empathetic leadership to support team members.
• Maintain a customer-focused mindset in all interactions.
• Be comfortable using various computer systems for daily tasks.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy a balanced work-life with weekends off and opportunities for professional growth. Our team members benefit from health maintenance organization (HMO) coverage and other perks. Join us to make a difference in service delivery while developing your career. For more details on salaries, visit our salaries page.

Apply now to be part of a dynamic team in Metro Cebu!

• Hold an associate degree or equivalent work experience.
• Exhibit strong time management skills for prioritizing tasks.
• Demonstrate empathetic leadership to support team members.
• Maintain a customer-focused mindset in all interactions.
• Be comfortable using various computer systems for daily tasks.

• Motivate and guide the team to achieve performance goals.
• Coach associates on company and client objectives.
• Manage multiple tasks and projects effectively.
• Track team attendance and process payroll accurately.
• Provide constructive feedback and recognition to team members.