Mid-Level Team Lead, Service Delivery - On-site in Pasay

About the Role

We are seeking a Mid-Level Team Lead, Service Delivery to join our team in Pasay, National Capital Region (NCR). This role requires a dedicated leader who can motivate and guide a team to achieve performance goals. You will play a key role in ensuring excellent customer service while managing ongoing tasks and projects. If you are passionate about team development and customer satisfaction, this position is for you.

Responsibilities

• Motivate the team to meet and exceed performance targets.
• Coach associates on aligning with company and client objectives.
• Manage multiple tasks and projects to ensure timely delivery.
• Provide constructive feedback and recognition to team members.
• Troubleshoot technology issues to maintain smooth operations.

Requirements

• Hold an associate degree or have equivalent work experience.
• Demonstrate a customer-focused mindset in all interactions.
• Exhibit empathetic leadership skills to support team members.
• Engage and motivate the team to foster a positive work environment.

Benefits

Joining our team offers numerous benefits, including competitive salary packages and opportunities for professional growth. We value work-life balance and provide a supportive environment for our employees. Enjoy weekends off and a clear path for career advancement. For more details on our offerings, visit our benefits page.

Apply now to be part of a dynamic team dedicated to excellence in service delivery. Explore more job opportunities in the Pasay area or check our salary insights for more information.

• Hold an associate degree or equivalent experience.
• Show a customer-focused mindset in interactions.
• Exhibit empathetic leadership skills for support.
• Engage and motivate the team effectively.

• Motivate the team to meet performance targets.
• Coach associates on company and client goals.
• Manage multiple tasks and projects efficiently.
• Provide feedback and recognition to team members.
• Troubleshoot technology issues promptly.