Junior Customer Service Representative - On-site in Bacolod

About the Role

We are looking for a Junior Customer Service Representative to join our team in Bacolod, Western Visayas. This is an on-site position where you will assist customers by answering their inquiries and resolving their issues. You will play a key role in ensuring customer satisfaction and maintaining our company's reputation.

As a Junior Customer Service Representative, you will need to have a solid understanding of our products and services. This role requires effective communication skills and a friendly demeanor. If you are passionate about helping others and enjoy working in a team environment, this position is for you. For more opportunities, check out our remote jobs.

Responsibilities

• Answer incoming calls and messages from customers to assist with their inquiries.
• Conduct research to provide accurate answers to customer questions.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Requirements

• Completed senior high school or high school (old curriculum).
• At least 6 months of customer service experience in BPO or non-BPO settings.
• Basic computer skills to navigate systems and tools.
• Strong product or service knowledge to assist customers effectively.

Benefits

We offer a supportive work environment that values work-life balance. You will receive training to enhance your skills and career growth opportunities. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. Enjoy weekends off to recharge and spend time with family. For more information on salaries, visit our salaries page.

Join us in Bacolod and be part of a team that values your contributions. Apply now to start your journey with us!

• Completed senior high school or high school (old curriculum).
• At least 6 months of customer service experience.
• Basic computer skills to navigate systems.
• Strong product or service knowledge.

• Answer incoming calls and messages from customers.
• Conduct research to provide accurate answers.
• Document customer interactions and maintain records.
• Collaborate with team members to improve service.