Mid-Level Team Lead, Service Delivery - On-site in Iloilo

About the Role

As a Mid-Level Team Lead in Service Delivery based in Iloilo, you will play a crucial role in guiding and supporting your team. This position requires a strong focus on customer service and team motivation. You will oversee daily operations, ensuring that your team meets performance goals while fostering a positive work environment. This is an onsite role, allowing for direct interaction with your team and clients.

Responsibilities

• Motivate and guide the team to achieve performance targets.
• Coach associates on aligning with company and client objectives.
• Manage multiple tasks and projects effectively.
• Track team attendance and process payroll accurately.
• Provide constructive feedback and recognition to team members.

Requirements

• Hold an associate degree or have equivalent work experience.
• Demonstrate strong time management skills in daily tasks.
• Exhibit an empathetic leadership style to support team members.
• Maintain a customer-focused mindset in all interactions.

Benefits

This role offers a competitive salary and opportunities for professional growth. You will enjoy a supportive work environment that values work-life balance. Additionally, we provide health maintenance organization (HMO) coverage and other benefits to ensure your well-being. Join us to advance your career while making a positive impact on your team and clients.

Explore more opportunities in our Iloilo job listings or check out our salary insights for more information.

• Hold an associate degree or equivalent experience.
• Show strong time management skills in tasks.
• Exhibit an empathetic leadership style.
• Maintain a customer-focused approach.

• Motivate and guide the team to achieve performance targets.
• Coach associates on aligning with company and client objectives.
• Manage multiple tasks and projects effectively.
• Track team attendance and process payroll accurately.
• Provide constructive feedback and recognition to team members.