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Operations Support Agent - On-site Role in UAE

Dubai, DubaiFull-timeabout 5 hours ago
Operations & Logistics

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Job Description

About the Role

We are seeking an Operations Support Agent for an on-site role in the UAE. This position is crucial for ensuring smooth operations within our team. You will follow defined processes and procedures, ensuring accuracy and compliance with standards. Your attention to detail will help maintain high-quality service.

As an Operations Support Agent, you will work closely with team members to identify and resolve issues. This role requires strong interpersonal skills and effective communication. If you are looking for a rewarding opportunity in a dynamic environment, consider applying for this position.

Responsibilities

  • Complete defined processes and procedures to meet deadlines.
  • Ensure accuracy, completeness, and compliance with operational standards.
  • Identify and resolve anomalies in workflows.
  • Escalate complex issues to senior team members for resolution.

Requirements

  • Demonstrate accuracy and attention to detail in tasks.
  • Utilize Microsoft Office and PC skills effectively.
  • Exhibit strong planning and organizing skills.
  • Showcase excellent interpersonal skills for team collaboration.
  • Apply problem-solving skills to address operational challenges.

Benefits

Joining our team as an Operations Support Agent comes with several benefits. You will receive competitive compensation and opportunities for professional growth. We value our employees and offer a supportive work environment. Additionally, you will gain valuable experience in operations management.

If you are interested in this role, please visit our job listings for more opportunities. For salary insights, check our salary guide. We look forward to your application!

Requirements

  • Demonstrate accuracy and attention to detail in tasks.
  • Utilize Microsoft Office and PC skills effectively.
  • Exhibit strong planning and organizing skills.
  • Showcase excellent interpersonal skills for team collaboration.
  • Apply problem-solving skills to address operational challenges.

Responsibilities

  • Complete defined processes and procedures to meet deadlines.
  • Ensure accuracy, completeness, and compliance with operational standards.
  • Identify and resolve anomalies in workflows.
  • Escalate complex issues to senior team members for resolution.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Salary Insights

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