Pre-Cruise Service Agent – Pasay, Philippines

About the Role

Join our team as a Pre-Cruise Service Agent in Pasay, Philippines. This is an onsite role with a flexible schedule, including weekends and holidays. You will work in shifts, with a night differential for those on night duty. Enjoy a meal break during your shift and a supportive work environment.

We offer a 13th-month pay, which is a great bonus for your hard work. Transport or shuttle services are provided to help you commute easily. This role is perfect for those who love customer service and want to grow in the hospitality industry.

Responsibilities

• Handle inbound and outbound calls from guests and travel partners.
• Service existing reservations by processing changes and payments.
• Quote prices and availability, and upsell products effectively.
• Maintain accurate reservation history and transaction details.
• Attend required training sessions and complete online courses.

Requirements

• High school diploma required; college degree preferred.
• Minimum six months of contact center experience.
• Strong verbal and written communication skills.
• Ability to work flexible schedules, including weekends.
• Proficiency in Microsoft Office and data entry.
• Bilingual in Spanish or French is a plus.

Benefits

We offer competitive compensation, including a 13th-month pay. You will receive tips based on performance, enhancing your earnings. Meals are provided during shifts, ensuring you stay energized. Our transport service makes commuting easy and stress-free.

We also provide visa assistance for qualified candidates. Enjoy regular days off to maintain a healthy work-life balance. There are opportunities for growth within the company, allowing you to advance your career in hospitality.

For more job opportunities, check out our hospitality jobs or explore salary insights to understand your earning potential.

• High school diploma required.
• Six months of contact center experience.
• Strong communication skills.
• Proficient in Microsoft Office.
• Bilingual in Spanish or French is a plus.

• Handle inbound and outbound calls.
• Process changes and payments for reservations.
• Quote prices and upsell products.
• Maintain reservation history accurately.
• Attend training sessions regularly.