Senior Head of Subscription - On-site in Dubai

Dubai, DubaiFull-time1 day ago
Finance & Accounting

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Job Description

About the Role

We are seeking a Senior Head of Subscription to join our team in Dubai. This role involves overseeing subscription services and ensuring customer satisfaction. You will manage daily operations and lead a team to achieve business goals. A strong background in customer relations and team building is essential.

Responsibilities

  • Manage daily subscription operations to ensure smooth service delivery.
  • Track fleet availability and maintenance to optimize usage.
  • Ensure following of safety rules and standards across all operations.
  • Oversee customer service to enhance satisfaction and loyalty.
  • Analyze financial performance metrics to identify improvement areas.
  • Mentor and support staff to foster professional growth.
  • Assist in rolling out marketing campaigns to boost subscriptions.

Requirements

  • University graduate with a relevant degree.
  • At least 5 years of experience in customer service roles.
  • Fluent in English and Arabic for effective communication.
  • Strong analytical skills to assess performance metrics.
  • Proven ability in team building and leadership.
  • Commercial acumen to drive business success.

Benefits

Joining our team offers numerous benefits, including competitive salary packages and opportunities for professional development. You will work in a dynamic environment that values collaboration and innovation. We also provide support for visa sponsorship for qualified candidates.

For more opportunities, check our Dubai job listings or explore our company culture.

Requirements

  • University graduate with a relevant degree.
  • At least 5 years of experience in customer service roles.
  • Fluent in English and Arabic for effective communication.
  • Strong analytical skills to assess performance metrics.
  • Proven ability in team building and leadership.
  • Commercial acumen to drive business success.

Responsibilities

  • Manage daily subscription operations to ensure smooth service delivery.
  • Track fleet availability and maintenance to optimize usage.
  • Ensure following of safety rules and standards across all operations.
  • Oversee customer service to enhance satisfaction and loyalty.
  • Analyze financial performance metrics to identify improvement areas.
  • Mentor and support staff to foster professional growth.
  • Assist in rolling out marketing campaigns to boost subscriptions.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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