Overview

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

We are recruiting to fill the position below:

Job Title: Account Management Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

Account manager responsibilities include developing long-term relationships with a portfolio of clients. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Responsibilities

Be the primary point of contact and build long-term relationships with customers.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Liaise between the customer and internal teams.
Build and maintain strong, long-lasting client relationships.
Cross selling and Upselling to increasing revenues
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement.
Assist with challenging client requests or issue escalations as needed.
Daily Proactive Routine Calls for Customer Survey.
Retention and Win-back

Requirements

BA/BS degree in Business Administration, Sales or relevant field
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Excellent listening, negotiation and presentation abilities
Ability to prioritize and multitask
High level of accuracy and attention to detail
Ability to have difficult conversations
Strong verbal and written communication skills.

Application Closing Date
31st October, 2026.

Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using the Job Title as the subject of the email.

Account Management Officer

Overview

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