Support Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Personal Responsibilities

• Report to the Head of Department.
• Respond to client complaints in a proper and professional manner.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company.

Academic / Education Qualifications

• Preferred: B.Sc / HND / in Electrical Electronic Engineering / Computer Engineering / Computer Science

Certifications:

• CCNA is preferred.
• MTCNA is preferred.

Experience:

• 1 - 5 years work experience.
• Previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

Application Closing Date
Not Specified.

Interested and qualified candidates should send their CV to: support.hire@cobranet.ng using the Job Title as the subject of the mail.