Job Title: After - Sales Service Center Supervisor
Location: Eleganza Plaza, Ajao Estate, Lagos
Employment Type: Full-time
About the Role
- MeWe Electronics is seeking an experienced Aftersales-Sales Service Center Supervisor to oversee the daily operations of our service center and ensure exceptional customer service throughout the after-sales journey.
- The successful candidate will coordinate technicians, customer service teams, repair workflows, service quality, and customer satisfaction while ensuring operational efficiency.
- Applicants must possess experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a strong understanding of after-sales service management, customer experience, service center operations, warranty processes, and service network operations.
Key Responsibilities
- Manage the day-to-day operations of the service center.
- Supervise repair technicians, front desk officers, and customer service representatives.
- Ensure excellent customer service throughout the repair process.
- Monitor repair turnaround time (TAT) and customer satisfaction metrics.
- Coordinate repair scheduling and workload allocation.
- Ensure warranty claims are processed according to company policy.
- Resolve escalated customer complaints professionally and promptly.
- Monitor service center performance using established KPIs.
- Maintain accurate service records and operational documentation.
- Ensure compliance with company procedures and service quality standards.
- Train, mentor, and evaluate service center staff.
- Work closely with Technical, Inventory, Sales, and Customer Service teams.
Requirements & Qualifications
- Bachelor's Degree or HND in Business Administration, Engineering, Customer Service Management, or a related discipline.
- Minimum of 5 years' experience in after-sales operations within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry.
- Previous experience supervising service center operations is highly preferred.
- Strong leadership, communication, and customer relationship management skills.
- Experience using CRM or service management systems.
- Excellent organizational and decision-making abilities.
Core Competencies:
- Service Centre Operations
- Customer Experience Management
- Team Leadership
- Complaint Resolution
- Operational Planning
- Performance Monitoring
- Service Quality Assurance
- Communication Skills
- Process Improvement
- Decision Making.
Salary
N300,000 - N400,000 per month.
Application Closing Date
11th September, 2026.
Interested and qualified candidates should send their CV to: doha@linkwayco.com ; kingsolomon.meweelectronics@gmail.com using the Job Title as the subject of the mail.