Location: Isolo, Lagos
Employment Type: Full-time
Job Overview
- We are seeking a sharp, computer-literate, and proactive Customer Service Agent with specialized experience in after-sales spare parts support.
- n this role, you will act as the primary point of contact for clients, managing inquiries, tracking spare parts inventory, and ensuring high customer satisfaction.
- The ideal candidate must be a strong communicator, highly proficient in Microsoft Excel, and live within close proximity to our office location.
Key Responsibilities
- Customer Engagement: Respond promptly and professionally to customer calls, emails, and walk-in inquiries regarding spare parts, pricing, and availability.
- After-Sales Support: Assist customers with technical spare part queries, orders, complaints, returns, and replacement procedures.
- Data & Inventory Tracking: Maintain accurate, up-to-date daily logs of customer orders, spare parts inventory, and sales records using Microsoft Excel.
- Relationship Management: Build strong, trust-based relationships with clients through clear communication, proactive updates, and effective problem resolution.
- Interdepartmental Coordination: Collaborate with the warehouse and technical support teams to ensure timely dispatch and delivery of requested spare parts.
Key Requirements & Qualifications
- Interested candidates should possess an OND qualification
- Experience: Direct background/experience in after-sales support or spare parts management (Home Appliances like Tvs, Washing Machines, ACs, Fans or related technical fields).
- Technical Skills: Strong proficiency in Microsoft Excel (data entry, spreadsheets, basic formulas) and general computer operation (emails, CRM tools).
- Location: Must reside close to Isolo, Ajao Estate Lagos for ease of commute.
- Gender: Male preferred.
- Soft Skills: Outstanding verbal and written communication, strong interpersonal skills, and a high level of problem-solving ability ("smart and sharp").
- Attributes: Detail-oriented, fast learner, punctual, and capable of working under pressure in a fast-paced environment.
Salary
N80,000 - N100,000 monthly.
Application Closing Date
31st August, 2026.
Interested and qualified candidates residing near Isolo, Lagos should send their CV and a brief cover letter to: hrmarthameweelectronics@gmail.com using "Customer Service Agent - Spare Parts" as the subject of the mail.