Job Title: Bank Teller
Locations: Ibadan, Ogbomoso and Saki - Oyo
Employment Type: Full-Time
Department: Operations
Reports To: Branch Operations Lead / Head of Operations
Role Purpose
- The Bank Teller is responsible for providing efficient, accurate and professional cash-handling and over-the-counter transaction services to customers while ensuring strict compliance with Kolomoni Microfinance Bank’s operational procedures, regulatory requirements and internal controls.
Key Responsibilities
- Receive and process customer cash deposits, withdrawals, transfers and other approved over-the-counter transactions accurately and efficiently.
- Verify customer identity, account details, transaction instructions and supporting documentation before processing transactions.
- Ensure all transactions comply with approved limits, authorization requirements and operating procedures.
- Demonstrate sound knowledge of the core banking application and use the system accurately to process, post, verify, reverse and monitor approved customer transactions.
- Maintain complete and accurate transaction records and audit trails.
- Manage the teller till, including daily opening and closing balances, cash custody, replenishment and balancing.
- Promptly investigate and escalate cash shortages, overages or transaction discrepancies.
- Support daily reconciliation activities and ensure identified exceptions are properly documented and resolved.
- Comply with KYC, AML/CFT, cash-handling and other regulatory and internal control requirements.
- Identify and escalate suspicious, unusual, fraudulent or unauthorized transactions.
- Provide courteous and professional customer service and respond appropriately to routine customer enquiries.
- Maintain confidentiality of customer information and transaction records.
- Support branch opening and closing procedures, including cash and vault controls.
- Maintain proper custody of cash, payment instruments and sensitive operational documents.
- Escalate system, operational and transaction-related issues promptly.
- Support other branch and Operations activities as assigned by the Line Manager.
- Prepare and submit accurate weekly reports covering teller activities, transaction volumes, cash movements, reconciliations, exceptions and other assigned operational metrics.
Qualifications and Experience
- Minimum of an HND or Bachelor’s Degree in Accounting, Finance, Economics, Business Administration or a related discipline.
- Previous experience as a Teller, Cash Officer, Operations Officer or in a similar banking or financial services role is an advantage.
- Good understanding of cash handling and basic banking operations.
- Strong numerical and reconciliation skills.
- Basic proficiency in Microsoft Office applications.
- Strong attention to detail and ability to maintain accuracy under pressure.
Required Competencies:
- Cash management and numerical accuracy
- Customer service orientation
- Attention to detail
- Integrity and confidentiality
- Risk and internal control awareness
- Communication and interpersonal skills
- Problem-solving ability
- Ability to work effectively under pressure
- Teamwork and collaboration
- Regulatory and compliance awareness.
Application Closing Date
26th October 2026.
Interested and qualified candidates should send their CV to: recruitment@kolomonimfb.com using the Job Title and their preferred location (Ibadan, Ogbomoso or Saki) as the subject of the email.
Note
- Qualified female candidates are encouraged to apply.
- Only shortlisted candidates will be contacted.
