Customer Representative - Front Desk at Fortics Lifecare Limited | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

Fortics Lifecare Limited is a management company dedicated to enhancing healthcare delivery across Nigeria. With a focus on managing and expanding primary and secondary care assets, the company supports a network of cottage hospitals. Fortics Lifecare combines a robust clinical governance framework and cloud-based data systems to ensure the delivery of cost-effective and quality care. Driven by a mission to inspire hope and promote health, the organisation integrates clinical practice, education, and research to address healthcare needs effectively.

Fortics Lifecare is to be a leading healthcare holding company in Africa, developing existing healthcare assets into world-class health facilities across the continent integrating quality service delivery to clients and financial prosperity for our sake, to inspire and promote hope, health and total wellbeing by providing the best care for every patient through integrated clinical practice, continuos education and research, delivering this service at cost-effective prices.

We are recruiting to fill the position below:

Job Title: Customer Representative - Front Desk

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Summary

The Customer Representative will serve as the first point of contact for patients and visitors, providing excellent customer service and ensuring a smooth and welcoming patient experience.

Key Responsibilities

Welcome and attend to patients and visitors professionally.
Register patients and maintain accurate patient information.
Manage enquiries, appointments, calls, and front-desk activities.
Direct patients to the appropriate departments.
Follow up on patient requests and complaints.
Maintain accurate front-desk records.
Support billing and administrative processes where required.
Ensure the reception area remains organised and professional.
Promote excellent patient experience and customer satisfaction.

Requirements

SSCE, OND, or Nursing Assistant qualification.
0–2 years relevant experience.
Excellent communication and interpersonal skills.
Customer-service oriented and presentable.
Basic computer literacy.
Ability to work under pressure and maintain professionalism.

Important location requirement:

Applicants for all positions MUST reside within Mile 12, Agric, Ikorodu, and surrounding areas of Lagos State, with reasonable access to the hospital.

Strictly for applicants residing in Lagos State.

Applicants who live far outside the stated areas may not be considered due to the operational requirements of the facility.

Salary
N70,000 – ₦100,000 Monthly

Application Closing Date
20th September, 2026.

Interested and qualified candidates should send their CV to: staff-success@fortics.org using the job title as the subject of the mail.

Note

Applicants residing within Mile 12, Agric, Ikorodu, and surrounding areas are strongly encouraged to apply.
Interview: Shortlisted candidates will be invited for interviews scheduled for the second week of September 2026.
Candidates are encouraged to apply early as multiple candidates will be shortlisted for each position to enable a competitive selection process.
Only candidates who meet the qualification, experience, and location requirements will be considered.
Be part of a growing healthcare organisation committed to delivering accessible, dependable, and patient-centred healthcare through disciplined systems, empowered people, and trusted institutions.

Customer Representative - Front Desk

Overview

Fortics Lifecare Limited is hiring · 5 open roles

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