Customer Service Executive Full-Time - Fashion Industry
₦200K/moNigeria, LagosFull-time1-2 Years21 JulCloses 04 Sep 2026 · 3 days left
Verified employer·Fee-free hiring·Pay listed·Updated Aug 4
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About the role
Full description from the employer source. Apply via the official link when ready.
The Customer Service Officer is responsible for delivering an exceptional customer experience by providing personalized assistance, offering styling recommen
dations, resolving customer inquiries, and supporting sales activities. The role combines excellent customer service with fashion advisory, ensuring every customer enjoys a seamless shopping experience while contributing to the achievement of the brand's sales and customer satisfaction goals.
Requirements
Education:
Minimum of an OND, HND, or Bachelor's Degree in any discipline.
Experience:
Minimum of 2 years' experience in customer service, retail sales, fashion retail, luxury retail, or a related customer-facing role.
Experience providing styling advice or working within a fashion or lifestyle brand is an added advantage.
Salary
Responsibilities
Customer Service & Client Experience:
Welcome customers warmly and provide a premium in-store and online shopping experience.
Respond promptly and professionally to customer inquiries via walk-ins, phone calls, WhatsApp, email, and social media platforms.
Resolve customer complaints and concerns efficiently while maintaining a positive brand image.
Build strong relationships with customers to encourage repeat business and brand loyalty.
Follow up with customers after purchases to ensure satisfaction and maintain engagement.
Maintain accurate customer records and purchase history where applicable.