Location: Omole Phase 2, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a customer-focused and professional Customer Service Officer to serve as the first point of contact for customers.
- The successful candidate will handle customer inquiries, resolve complaints, provide accurate information, and ensure a positive customer experience across all communication channels.
Key Responsibilities
- Respond promptly to customer inquiries via phone calls, WhatsApp, email, social media, and other channels.
- Attend to customer complaints, questions, and requests professionally.
- Follow up with customers to ensure issues are properly resolved.
- Provide accurate information about products, services, orders, pricing, and company policies.
- Process and follow up on customer orders and requests where required.
- Maintain accurate records of customer interactions and complaints.
- Escalate complex customer issues to the appropriate department or supervisor.
- Follow up on leads and existing customers where applicable.
- Build and maintain positive relationships with customers.
- Work with the sales, operations, and other teams to resolve customer issues.
- Prepare customer service reports and provide feedback on recurring customer concerns.
- Maintain a professional and courteous attitude at all times.
Requirements
- OND/HND/Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
- 1–3 years of experience in customer service, sales, call centre, or a related role.
- Good knowledge of customer service principles and practices.
- Ability to communicate effectively with different types of customers.
- Must be comfortable using WhatsApp, email, and basic computer applications.
- Ability to work under pressure and handle difficult customers professionally.
- Good organizational and record-keeping skills.
- Candidates with e-commerce, retail, or call-centre experience will be an advantage.
Required Skills:
- Excellent verbal and written communication.
- Active listening.
- Problem-solving.
- Customer relationship management.
- Conflict resolution.
- Patience and emotional intelligence.
- Attention to detail.
- Time management.
- Teamwork.
- Computer literacy.
- Follow-up and persuasion skills.
- Ability to multitask.
- Professional telephone etiquette.
Preferred Qualities:
- Customer-focused and friendly.
- Patient and calm under pressure.
- Reliable and responsible.
- Positive attitude.
- Target-oriented.
- Professional appearance and conduct.
- Willingness to learn and improve.
Application Closing Date
30th September, 2026.
Interested and qualified candidates should:
Click here to apply online
