Customer Relationship Manager Intern

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager Intern

Location: Nigeria (Remote)
Employment Type: Internship

About the Role

• We are looking for a motivated, diligent, and customer-focused individual to join our team to work remotely as a Customer Relationship Manager Intern.
• The successful candidate will support the organization in building strong customer relationships, responding to customer needs, resolving complaints, organisational growth and ensuring a positive customer experience.
• This CRM internship is an excellent opportunity for Nigerian fresh graduates who wants to develop practical experience in customer service, relationship management, communication, sales, and business operations.

Key Responsibilities

• Communicate with customers through phone calls, email, social media, and other channels.
• Respond promptly and professionally to customer enquiries.
• Follow up with existing and prospective customers.
• Build and maintain positive relationships with customers.
• Receive, document, and help resolve customer complaints.
• Collect customer feedback and communicate recurring issues to management.
• Maintain accurate customer records and update CRM/customer databases.
• Assist with sourcing and getting customers onboarded or registered and follow-up on their activities.
• Monitor customer satisfaction and identify opportunities to improve the customer experience.
• Support sales and marketing teams with customer-related activities.
• Prepare simple customer reports and maintain records of interactions.
• Remind customers about appointments, orders, payments, services, or other relevant activities.
• Assist in retaining existing customers and identifying potential business opportunities.
• Perform other customer relationship and administrative duties assigned by the supervisor.

Requirements & Qualifications

• Must be a recent graduate with minimum of OND, NCE, HND, or Bachelor's Degree in Business Administration, Marketing, Communications, Management, or a related field.
• Excellent verbal and written communication skills.
• Friendly, patient, and professional approach to customers.
• Good listening and problem-solving skills.
• Basic computer literacy and ability to work remotely from anywhere in the country.
• Ability to learn or use CRM tools, email, and social media professionally.
• Good organizational and time-management skills.
• Ability to work remotely and independently and as part of a team.
• Willingness to learn and receive feedback.
• Previous customer service, sales, administrative, or CRM experience is an advantage but not mandatory.
• Applicant that is not a fresh graduate should not apply.
• Applicant who have recently applied for any position in the company should not apply.

Preferred Skills:

• Customer service and relationship management
• Communication and interpersonal skills
• Conflict resolution
• Sales and follow-up
• Data entry and record keeping
• CRM software knowledge
• Social media communication
• Basic reporting and documentation

What We Offer

• Practical experience in customer relationship management.
• Hands-on training and mentorship.
• Exposure to CRM tools and business operations.
• Opportunity to develop communication, sales, and professional skills.
• Certificate of internship upon successful completion.
• Letter of recommendation based on performance.
• Opportunity for future employment or contract engagement for outstanding interns.
• Supportive and professional working team.

Salary
N100,000 - N150,000 / Month.

Application Closing Date
30th September, 2026.

Interested and qualified candidates should send their CV and a brief Application Letter to: vacancy@mercatech.com.ng using "Customer Relationship Manager Intern" as the subject of the email.