We are recruiting to fill the position below:
Job Title: Customer Relationship Manager Intern
Location: Nigeria (Remote)
Employment Type: Internship
About the Role
- We are looking for a motivated, diligent, and customer-focused individual to join our team to work remotely as a Customer Relationship Manager Intern.
- The successful candidate will support the organization in building strong customer relationships, responding to customer needs, resolving complaints, organisational growth and ensuring a positive customer experience.
- This CRM internship is an excellent opportunity for Nigerian fresh graduates who wants to develop practical experience in customer service, relationship management, communication, sales, and business operations.
Key Responsibilities
- Communicate with customers through phone calls, email, social media, and other channels.
- Respond promptly and professionally to customer enquiries.
- Follow up with existing and prospective customers.
- Build and maintain positive relationships with customers.
- Receive, document, and help resolve customer complaints.
- Collect customer feedback and communicate recurring issues to management.
- Maintain accurate customer records and update CRM/customer databases.
- Assist with sourcing and getting customers onboarded or registered and follow-up on their activities.
- Monitor customer satisfaction and identify opportunities to improve the customer experience.
- Support sales and marketing teams with customer-related activities.
- Prepare simple customer reports and maintain records of interactions.
- Remind customers about appointments, orders, payments, services, or other relevant activities.
- Assist in retaining existing customers and identifying potential business opportunities.
- Perform other customer relationship and administrative duties assigned by the supervisor.
Requirements & Qualifications
- Must be a recent graduate with minimum of OND, NCE, HND, or Bachelor's Degree in Business Administration, Marketing, Communications, Management, or a related field.
- Excellent verbal and written communication skills.
- Friendly, patient, and professional approach to customers.
- Good listening and problem-solving skills.
- Basic computer literacy and ability to work remotely from anywhere in the country.
- Ability to learn or use CRM tools, email, and social media professionally.
- Good organizational and time-management skills.
- Ability to work remotely and independently and as part of a team.
- Willingness to learn and receive feedback.
- Previous customer service, sales, administrative, or CRM experience is an advantage but not mandatory.
- Applicant that is not a fresh graduate should not apply.
- Applicant who have recently applied for any position in the company should not apply.
Preferred Skills:
- Customer service and relationship management
- Communication and interpersonal skills
- Conflict resolution
- Sales and follow-up
- Data entry and record keeping
- CRM software knowledge
- Social media communication
- Basic reporting and documentation
What We Offer
- Practical experience in customer relationship management.
- Hands-on training and mentorship.
- Exposure to CRM tools and business operations.
- Opportunity to develop communication, sales, and professional skills.
- Certificate of internship upon successful completion.
- Letter of recommendation based on performance.
- Opportunity for future employment or contract engagement for outstanding interns.
- Supportive and professional working team.
Salary
N100,000 - N150,000 / Month.
Application Closing Date
30th September, 2026.
Interested and qualified candidates should send their CV and a brief Application Letter to: vacancy@mercatech.com.ng using "Customer Relationship Manager Intern" as the subject of the email.
