Customer Service Representative (Abidijan - Ivory Coast) at GUO T | Handmework

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Customer Service Representative (Abidijan - Ivory Coast)

GUO Transport Company Limited

Abidijan, Ivory CoastFull-timeMid-SeniorPosted 31 AugCloses 16 Oct 2026 · 32 days left

Pay

Pay not listed

The employer did not disclose pay.

Overview Company

Overview

Full description from the employer source. Apply via the official link when ready.

Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, nationwide logistics solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abidijan, Ivory Coast

Transport / Passenger Services Duties

Monitor the movement of vehicles arriving at and departing from the terminal.
Ensure vehicles are dispatched according to approved schedules and routes.
Monitor vehicle availability and ensure requested vehicles are provided on time.
Ensure proper allocation of buses/vehicles to scheduled trips.
Monitor boarding, loading, departure, and arrival processes.
Ensure operational delays are promptly identified, escalated, and resolved.
Maintain effective communication with the Terminal Manager and Operations Department on operational matters.
Ensure compliance with company operational procedures and standards.
Escalate vehicle shortages, breakdowns, delays, or other operational challenges promptly.
Coordinate with drivers and other operational personnel to ensure smooth trip execution.
Monitor driver punctuality and readiness for scheduled trips.