Customer Service Representative

Our product portfolio covers a wide range of healthcare and laboratory needs, including diagnostic equipment, microbiology and clinical laboratory tools, biosafety materials, hospital consumables, imaging accessories, and general medical supplies. We also support biomedical laboratories, research institutions, and educational facilities with specialized equipment used in microbiology, biochemistry, hematology, and molecular biology.

Bioventures Limited is also committed to supporting the growth of healthcare infrastructure by providing after-sales services, equipment consultation, and technical guidance to ensure proper usage and maintenance of supplied products. We work closely with healthcare professionals, laboratory scientists, and procurement teams to recommend suitable solutions tailored to their operational needs and budget.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Description

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers.
• They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and skills

• Only Lagos residents should apply.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N150,000 - N250,000 monthly.

Application Closing Date
21st September, 2026.

Interested and qualified candidates should send their CVs to: hr.bioventures@gmail.com using the Job Title as the subject of the email.