Job Title: Customer Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Description
- We are seeking an empathetic, detail oriented Customer Service Representative to join our support team.
- In this role, you will serve as the primary point of contact for our customers, addressing inquiries, troubleshooting issues, and ensuring an exceptional experience across phone, email, and live chat.
Key Responsibilities
- Customer Support: Manage high volume inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
- Issue Resolution: Identify root causes of customer complaints, troubleshoot problems, and deliver effective solutions or escalate issues when necessary.
- Account Management: Assist customers with order placements, returns, exchanges, account setup, and billing questions.
- Data Logging: Accurately log all customer interactions, notes, and resolution steps in the CRM software.
- Product Expertise: Maintain up to date knowledge of company products, services, and promotional offers to provide accurate guidance.
Requirements & Qualifications
- Experience: 2- 4years of experience in a customer service, retail, or call center environment.
- Communication: Exceptional written and verbal communication skills with strong active listening abilities.
- Technical Skills: Familiarity with CRM systems (e.g., Salesforce, Zendesk, HubSpot) and basic computer applications.
- Soft Skills: High emotional intelligence, patience, and the ability to remain calm when de-escalating tense situations.
- Availability: Ability to work flexible shifts, including occasional weekends or holidays if required.
Benefits & Perks
- Salary: N200,000 - N350,000 per month (Competitive hourly rate / annual salary with performance incentives)
- Comprehensive health, dental, and vision insurance options
- Paid time off (PTO) and company-paid holidays
- Clear pathways for internal growth and professional development
Application Closing Date
11th September, 2026.
Interested and qualified candidates should send their updated CV and a brief introductory email to: applywithmishra@gmail.com using "Customer Service Representative” as the subject of the email.
