Customer Service Representative

Job Title: Customer Service Representative

Location: Lifecamp, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Customer Service Representative is responsible for delivering exceptional customer experiences by attending to customer inquiries, processing orders, resolving complaints, and ensuring guests receive prompt, courteous, and efficient service.
• The role serves as the primary point of contact for customers, helping to maintain high service standards and promote customer loyalty.

Key Responsibilities

• Welcome customers warmly and create a positive first impression.
• Receive, process, and confirm customer orders accurately, both in-person and through phone or online channels.
• Respond promptly and professionally to customer inquiries, requests, and complaints.
• Provide accurate information about the menu, promotions, pricing, and company services.
• Resolve customer issues efficiently or escalate complex matters to the appropriate supervisor.
• Maintain a thorough understanding of menu items, ingredients, and special offers to assist customers effectively.
• Coordinate with the kitchen and service teams to ensure timely and accurate order fulfillment.
• Process payments and issue receipts accurately using the Point of Sale (POS) system.
• Follow up on customer feedback and report recurring issues to management.
• Maintain a clean, organized, and welcoming customer service area.
• Promote additional products and services through upselling and cross-selling where appropriate.
• Adhere to company policies, hygiene, food safety, and customer service standards.
• Assist with administrative and front desk duties as assigned.
• Perform any other duties assigned by management.

Qualification

• Interested candidates should possess relevant qualifications with 1-2 years experience.

Salary
N80,000 - N100,000 per month.

Application Closing Date
15th August, 2026.

Interested and qualified candidates who meets the criteria for the job should apply by sending their application to: mmtconsults@gmail.com using the job title as the subject of the mail.