Customer Service Representative (CSR)

Job Summary

• We are seeking a proactive, customer-oriented Customer Service Representative (CSR) to join our team.
• The ideal candidate will manage customer inquiries, resolve complaints, process orders, and ensure a smooth customer experience across all communication channels.

Key Responsibilities

• Respond quickly to customer inquiries via phone, email, social media, and live chat.
• Address product or service complaints professionally and efficiently.
• Provide accurate information about products, services, pricing, and policies.
• Process orders, forms, applications, and requests.
• Update and maintain customer records in the system.
• Follow up with customers to ensure satisfaction and resolve issues.
• Escalate complex problems to the appropriate department when needed.
• Identify opportunities for upselling or cross-selling products and services.
• Achieve individual and team performance targets (response time, resolution time, customer satisfaction ratings).

Requirements & Qualifications

• Minimum of OND / HND / Bachelor’s Degree in a relevant field.
• 1–2 years of experience in customer service or call centre roles (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office and CRM systems.
• Positive attitude and excellent interpersonal skills.
• Must be living within Lekki & Ikoyi.
• Must be available to work on weekends

Key Competencies:

• Customer-centric approach
• Emotional intelligence
• Attention to detail
• Teamwork and collaboration
• Adaptability and resilience.

Salary
N130,000 - N150,000 per month.

Application Closing Date
7th September, 2026.

Interested and qualified candidates should send their CV to: cv.brainyhr@gmail.com using the job title as the subject of the mail.

Note: For more enquiries, contact via WhatsApp: 09031641216.