Customer Service Representative (Male) — Fast-Track Career in Leading Telecom Company

Full description from the employer source. Apply via the official link when ready.

• OND/NCE/HND/Bachelor’s degree in a relevant field is required.
• 1-3 years of experience in customer service, preferably in the logistics or shipping industry.
• Male candidates aged 20 - 30 years are encouraged to apply and must be willing to work on weekends.
• Residents of Alaro and the surrounding areas in Ibadan are preferred.
• Proficiency in Google Suite (including Sheets, Drive, and Gmail) is essential.
• Candidates should possess strong communication, interpersonal, and problem-solving skills, along with proficiency in computer and social media platforms.
• Reliability, proactivity, and trustworthiness are key traits we seek.
• Candidates should be smart and proactive.
• Benefits include:
• Salary: N130,000 monthly.
• Health Maintenance Organization (HMO) coverage after 6 months.
• Two weeks of paid leave following confirmation of employment.
• Quarterly performance bonuses of up to ₦40,000.
• Opportunities for on-the-job training and career growth.

• Attend to walk-in and online customer inquiries effectively.
• Provide precise information on shipping rates, delivery timelines, and available services.
• Handle customer complaints professionally and ensure prompt resolution.
• Maintain accurate customer records and transaction documentation.
• Collaborate with team members to enhance service quality and customer satisfaction.
• Support shipment processing, packaging, and necessary documentation tasks.