We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a proactive and articulate Customer Service Officer to join our Communications Department.
- In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support.
- You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy.
Specific Responsibilities
Customer Support:
- Serve as a first point of contact for customer inquiries via phone and chats.
- Provide timely, accurate, and empathetic responses to client questions and concerns.
- Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.
- Follow up with sales and technical teams to ensure customer satisfaction and issue resolution.
- Follow up with customers post-service to gauge satisfaction and encourage feedback/testimonials.
Departmental Support:
- Support the implementation of communication strategies that promote our brand, customer success stories, and sustainability initiatives.
- Assist with creating and editing marketing collateral, sales materials, and web content that reflect our voice and values.
- Close sales from contacts generated through Ads
- Collaborate with internal teams to gather product updates, customer testimonials, and field content to share across channels.
Documentation and Reporting:
- Maintain accurate records of customer interactions and issues on the drive for management review.
- Prepare and submit regular reports on customer inquiries, resolutions, and feedback.
Google Suite Proficiency:
- Utilize Google Word and Sheet to create and manage documents, reports, and spreadsheets efficiently.
Problem Solving:
- Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
- Remain calm and effective under pressure, demonstrating a quick learning ability.
Requirements
- Bachelor’s Degree in Marketing, Communications, Public Relations, Business, or a related field.
- 1 - 4 years of experience in a customer service or marketing communications role.
- Candidates living on the Island are advised to Apply.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-first mindset.
- Proficient in Microsoft Office, Google Suite, and content creation platforms.
- Ability to multitask and work in a fast-paced, mission-oriented environment.
Additional Qualifications:
- Familiarity with renewable energy or sustainability-focused industries.
- Experience with digital marketing, SEO, or social media management.
Application Closing Date
Not Specified.
Interested and qualified candidates should send their CV to: salpha@salphaenergy.com using the Job Title and Location as the subject of the email.
