Job Title: Customer Support Officer
Location: Lagos
Job Summary
- We are seeking a customer-focused and proactive Customer Support Officer to support the day-to-day operations of a residential facility.
- The successful candidate will serve as the primary point of contact for residents, ensuring that enquiries, complaints, and service requests are handled promptly and professionally while maintaining a high standard of resident satisfaction.
Key Responsibilities
- Serve as the first point of contact for residents, responding to enquiries, complaints, and service requests through phone calls, emails, and other communication channels.
- Receive, document, track, and follow up on residents’ complaints until resolution.
- Liaise with the facility management, maintenance, security, cleaning, and other operational teams to ensure timely service delivery.
- Communicate updates on maintenance schedules, facility operations, service disruptions, and estate activities to residents.
- Maintain accurate records of residents’ feedback, complaints, requests, and resolutions.
- Assist with resident onboarding, move-in and move-out processes, and the dissemination of estate policies and guidelines.
- Monitor residents’ satisfaction and identify opportunities to improve service delivery.
- Prepare periodic customer service reports and escalate unresolved or critical issues to the appropriate supervisor.
- Ensure professional communication and confidentiality when handling residents’ information.
- Support the enforcement and communication of estate rules and regulations.
Requirements and Qualifications
- Bachelor’s degree or HND in Business Administration, Mass Communication, Hospitality Management, Customer Relations, or a related field.
- 1–3 years of relevant experience in customer service, front desk operations, hospitality, property management, or facility management.
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, and conflict-resolution skills.
- Good organisational skills and attention to detail.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Ability to remain calm, professional, and solution-oriented when handling complaints.
- Experience working in a residential estate or facility management environment is an added advantage.
Key Competencies:
- Customer service excellence
- Complaint handling and resolution
- Effective communication
- Relationship management
- Attention to detail
- Teamwork and collaboration
- Professionalism and confidentiality.
Application Closing Date
31st October, 2026.
Interested and qualified candidates should send their CV to: snwaneri@updcfm.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
