About the role

Full description from the employer source. Apply via the official link when ready.

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Duty Agent

Locations: Lagos, Akure - Ondo, Ilorin - Kwara & Benin City - Edo
Employment Type: Full Time
Workplace Type: Onsite
Job function: Airport Services

Job role

The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer

Responsibilities

Answer inquiries regarding Green Africa Products
Educate and enlighten customer on the new and existing products of the company
Provide customers with travel suggestions and information sources and respond to enquiries
Inform customers of essential travel information, such as travel times, operating terminal etc
Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
Responsible for post-departure activities and front-line document
Always seek to secure Customer Loyalty by providing exceptional service
Resolution of Customer problems and ensuring that customers’ needs are met adequately
Book reservations and issue tickets to customers if there is a requirement
Plan route and compute ticket cost, using schedules and computer
Make ticket booking, quote fare, and send to direct customers by email
Prepare and forward daily sales report to the gLead at every close of shift
Prepare customer invoices and accept payment
Respond to enquiries
Determines whether space is available on travel dates requested by customer
Maintain accurate records and update PNR files
Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

Qualifications

Bachelor's Degree in any related field
Creative and proactive personality with “can do” approach
Exceptional Communication and Interpersonal skills
Time flexibility and ability to travel
High- level numeracy skills
Strong ability to pay attention to detail

Must have skills:

Communication
Analytical
Problem solving.

Application Closing Date
Not Specified.

Interested and qualified candidates should:
Click here to apply online

Requirements

Bachelor's Degree in any related field
Creative and proactive personality with “can do” approach
Exceptional Communication and Interpersonal skills
Time flexibility and ability to travel
High- level numeracy skills
Strong ability to pay attention to detail

Responsibilities

Answer inquiries regarding Green Africa Products
Educate and enlighten customer on the new and existing products of the company
Provide customers with travel suggestions and information sources and respond to
Inform customers of essential travel information, such as travel times, operatin
Fully trained on all aspects of Ticketing, fares, passenger services and Custome
Responsible for post-departure activities and front-line document
Always seek to secure Customer Loyalty by providing exceptional service
Resolution of Customer problems and ensuring that customers’ needs are met adequ

Key skills

communicationanalyticalproblem solving

About Green Africa Airways Limited

About the Company

Green Africa Airways Limited

Verified

Operations & Logistics

Lagos, Akure - Ondo, Port Harcourt - Rivers & Benin City - Edo

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Duty Agent

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