Experience Center Agents (Scapula)

Scapula, LagosFull-timePosted 1w agoCloses 19 Nov 2026 · 34 days leftNYSC required

Pay

Pay not listed

The employer did not disclose pay.

Overview

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

We are recruiting to fill the position below:

Job Title: Experience Center Agent

Location: Scapula, Lagos

Key Responsibilities

Provide guidance to walk-in customers on product and service offerings.
Educate customers and potential customers with information on SLA and delivery timelines.
Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
Ensure visibility of shipments as they move through the network through the application of appropriate scans.
Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
Resolve product or service problems by clarifying customers' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
Promote and cross-sell company products.

Minimum Requirements

Computer Literate.
Graduate
Done with NYSC.

Application Closing Date
8th October, 2026.

Interested and qualified candidates should:
Click here to apply online

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GIG Logistics

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GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

Open roles2 openings