Experienced Front Desk Personnel

Unlike many traditional hotels near Lagos airport, Teestone Hotel & Apartments provides guests with a quieter and more relaxing setting away from the heavy airport traffic while still maintaining quick and easy access to the airport and major commercial areas of Ikeja.

Our thoughtfully designed rooms, rooftop bar, suspended swimming pool, and personalized guest experience make Teestone one of the most comfortable places to stay for visitors looking for quality accommodation in Ikeja.

We are recruiting to fill the position below:

Job Title: Experienced Front Desk Personnel

Location: Ojodu Berger, Lagos
Employment Type: Full-time
Department: Front Office
Reports To: Front Office Manager / Hotel Manager

Job Summary

• We are seeking a professional and customer-focused Hotel Receptionist to serve as the first point of contact for our guests.
• The successful candidate will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, answering inquiries, and ensuring an excellent guest experience throughout their stay.

Key Responsibilities

• Welcome guests in a friendly and professional manner.
• Manage guest check-in and check-out procedures efficiently.
• Handle room reservations, cancellations, and modifications.
• Answer telephone calls, emails, and guest inquiries promptly.
• Provide information about hotel services, facilities, and local attractions.
• Process payments and maintain accurate billing records.
• Respond to guest requests and resolve complaints professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and reservation information.
• Ensure the reception area remains clean, organized, and presentable.
• Follow hotel policies, procedures, and security standards.

Requirements

• Previous experience as a receptionist, front desk officer, or customer service representative is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer proficiency and familiarity with reservation systems.
• Good organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Flexible to work shifts, weekends, and public holidays.

Application Closing Date
23rd August, 2026.

Interested and qualified candidates should submit their CV and other relevant information to: teestonejobs@gmail.com using the Job Title as the subject the mail.