Front Desk Officer at a Top Healthcare Facility

Full description from the employer source. Apply via the official link when ready.

• Bachelor’s degree or HND in a relevant field related to healthcare or administration.
• A minimum of 1–2 years of experience in a similar role, ideally within a hospital or healthcare setting.
• A solid understanding of Health Maintenance Organization (HMO) processes and healthcare billing systems is essential.
• Experience with cash handling, medical billing software, and Point of Sale (POS) systems is required.
• Proficiency in Microsoft Office Suite and hospital management software is necessary.
• Excellent interpersonal and communication skills are vital; candidates must be friendly and approachable at all times.
• Strong attention to detail, high integrity, and the ability to perform well under pressure are important.
• Candidates must possess a cheerful personality and a natural talent for making people feel welcome.

• Serve as the primary point of contact for patients and visitors, greeting them warmly and professionally.
• Register patients efficiently, schedule appointments, and manage patient flow to ensure an optimal experience.
• Answer phone calls, respond to inquiries, and direct calls or messages appropriately to relevant personnel.
• Verify Health Maintenance Organization (HMO) coverage, process approvals, and liaise with HMO providers regarding patient billing, authorizations, and claims reconciliation.
• Generate accurate bills for services rendered and collect payments through various methods (cash, POS, transfers).
• Issue receipts, balance daily financial transactions, and maintain meticulous financial records.
• Assist patients with information regarding their bills, services, and next steps in their healthcare journey.