Location: Benin City, Edo
Employment Type: Full-time
Job Summary
- The Front Desk Officer is responsible for providing professional, courteous, and efficient reception services to patients, visitors, and other stakeholders.
- The role serves as the first point of contact for the hospital and ensures a positive patient experience while supporting smooth front desk operations.
Key Responsibilities
- Welcome and attend to patients, visitors, and other stakeholders politely and professionally.
- Register new and returning patients accurately and efficiently.
- Schedule, confirm, and manage patient appointments as required.
- Provide accurate information regarding hospital services, departments, doctors, clinic schedules, and procedures.
- Direct patients and visitors to the appropriate departments, offices, or healthcare professionals.
- Receive and respond to telephone calls, enquiries, and messages promptly.
- Manage the reception area and ensure it remains orderly, clean, and welcoming.
- Verify patient information and maintain accurate records in the hospital information system.
- Liaise with Billing, Nursing, Medical, Laboratory, Radiology, Pharmacy, and other departments to facilitate patient services.
- Handle patient complaints and enquiries professionally and escalate unresolved issues to the appropriate supervisor.
- Maintain confidentiality of patient and hospital information at all times.
- Support patient flow and ensure minimal waiting time at the reception.
- Receive and properly document correspondence, documents, and other official deliveries.
- Prepare or submit daily/periodic front desk reports as required.
- Comply with hospital policies, procedures, customer service standards, and safety requirements.
- Perform other duties as assigned by Management or the Head of Department.
Qualifications & Experience
- Minimum of OND / HND, or a Bachelor's Degree in Business Administration, Hospitality Management, Public Administration, Mass Communication, or a related field.
- Previous experience in a front desk, customer service, hospitality, or healthcare environment is an advantage.
- Experience using computer systems and hospital management software is an added advantage.
Key Competencies
- Excellent customer service and communication skills.
- Professional appearance and good interpersonal skills.
- Patient, courteous, and empathetic approach to patients and visitors.
- Good computer and data-entry skills.
- Ability to multitask and work under pressure.
- Strong attention to detail and organisational skills.
- Good telephone etiquette.
- Ability to handle difficult patients or situations professionally.
- High level of confidentiality, integrity, and professionalism.
Performance Indicators
Performance will be assessed based on:
- Patient/customer satisfaction.
- Accuracy of patient registration and records.
- Appointment scheduling accuracy.
- Responsiveness to patient enquiries.
- Professional conduct and communication.
- Compliance with hospital policies and procedures.
- Timeliness and effectiveness in handling front desk responsibilities.
Application Closing Date
30th September, 2026.
Interested and qualified candidates should send their CV and application to: careers@beninmedicalcare.com using the Job Title as the subject of the email.
