We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Abuja
Employment Type: Full-time
Job Summary
- School Recruitment Network has been bridging the gap between talent and opportunity in the nation's capital, establishing itself as the gateway to educational careers.
- Dedicated to connecting qualified educators with top-tier schools, the network ensures that academic institutions have access to the best professionals.
Responsibilities
Front Desk & Reception Management:
- Welcome and attend to parents, learners, visitors, vendors, and other stakeholders courteously and professionally.
- Maintain a neat, organised, welcoming, and professional reception area at all times.
- Manage incoming calls, emails, messages, and general enquiries promptly.
- Provide accurate information about school programmes, procedures, schedules, policies, and services within the scope of the role.
- Direct enquiries to the appropriate department or staff member when necessary.
- Manage appointments and visitors' schedules.
- Ensure that all visitors comply with the school's visitor/access procedures.
- Maintain appropriate visitor records and issue/monitor visitor identification where applicable.
- Notify relevant staff when expected visitors arrive.
Parent & Customer Service:
- Serve as a reliable first-level contact for parents and guardians.
- Receive and document complaints, enquiries, suggestions, and requests professionally.
- Resolve routine enquiries within approved authority and escalate unresolved or sensitive matters appropriately.
- Follow up on referred enquiries to ensure timely feedback.
- Maintain a courteous, calm, respectful, and solution-focused approach, including during difficult interactions.
- Protect the school's image by demonstrating excellent customer service at all times.
Communication & Correspondence:
- Receive, record, and appropriately distribute incoming correspondence.
- Assist with outgoing notices, circulars, reminders, and administrative communications as directed.
- Monitor the school's official front-desk communication channels.
- Maintain accurate contact information for relevant stakeholders where required.
- Ensure that messages reaching staff are accurate and communicated promptly.
- Maintain confidentiality of school and family information.
Learner & Safeguarding Support:
- Follow all school safeguarding and child-protection procedures.
- Maintain appropriate control over learner release, collection, and authorised access procedures.
- Ensure that learners are not released to unauthorised persons.
- Immediately report safeguarding concerns, unusual incidents, suspicious activity, or security breaches through the appropriate reporting channel.
- Avoid discussing confidential learner, family, staff, or school matters in public areas.
- Support the maintenance of a safe and secure reception environment.
Admissions & Enquiries Support:
- Receive prospective-parent enquiries and provide approved information about the school's admissions process.
- Direct prospective families to the appropriate Admissions Officer/department.
- Record and follow up on enquiries as directed.
- Support admissions events, entrance examinations, interviews, tours, and other school activities when required.
- Maintain professionalism when interacting with prospective families.
Administrative Support:
- Provide general administrative support to the Administration Department.
- Assist with preparation for meetings, school events, orientations, parent meetings, and other programmes.
- Receive and distribute official documents and packages.
- Support photocopying, scanning, printing, filing, and other routine administrative tasks when required.
- Assist the Head of Administration with assigned projects and reports.
- Coordinate with security, transport, facilities, admissions, accounts, ICT, and other departments where necessary.
Reception & Facility Coordination:
- Monitor the condition and presentation of the reception area.
- Report facility, ICT, security, or maintenance issues affecting the front desk.
- Ensure that reception materials, forms, stationery, and information resources are adequately stocked.
- Coordinate with relevant departments regarding visitors, deliveries, maintenance personnel, and service providers.
Key Performance Indicators
- Professionalism and appearance.
- Quality and timeliness of customer service.
- Accuracy of information provided.
- Responsiveness to calls, enquiries, and messages.
- Accuracy and completeness of front-desk records.
- Compliance with visitor and safeguarding procedures.
- Timeliness of escalation and follow-up.
- Reception area organisation and presentation.
- Confidentiality and data protection compliance.
- Punctuality, attendance, and reliability.
- Teamwork and interdepartmental collaboration.
- Parent/visitor service experience.
- Ability to follow established school policies and procedures.
Requirements
- Bachelor's Degree or relevant qualification in Administration, Business Administration, Education, Hospitality, Communication, or a related field.
- Relevant experience in front-desk, customer service, school administration, hospitality, or a similar role.
- Strong verbal and written communication skills.
- Good computer literacy and proficiency in Microsoft Office/Google Workspace.
- Ability to maintain accurate records and handle multiple tasks.
- Previous experience in an international or private school environment is an advantage.
- The front desk officer must have worked as a banker, as a must for experience history.
Salary
N150,000 - N200,000 per month.
Application Closing Date
31st October, 2026.
Interested and qualified candidates should:
Click here to apply online
