Job Title: Front Desk Officer
Location: Katampe District, Abuja (FCT)
Employment Type: Full-time
Job Description
- The Front Desk Officer serves as the first point of contact for the organisation, providing professional reception, customer service, administrative, and communication support.
- The role requires a courteous, well-presented, organised, and customer-focused individual capable of managing visitors, calls, correspondence, and front-office activities efficiently.
- The Front Desk Officer is expected to maintain a welcoming and professional reception environment while ensuring that all visitors and enquiries are handled promptly and appropriately.
Key Responsibilities
- Receive and welcome visitors, clients, customers, and other guests professionally.
- Attend to incoming telephone calls, enquiries, and correspondence.
- Direct visitors to the appropriate department, office, or staff member.
- Maintain an accurate visitor's register and front-desk records.
- Manage incoming and outgoing correspondence, letters, packages, and documents.
- Receive and route official documents to the appropriate departments.
- Provide accurate information about the organisation, its services, and office procedures.
- Schedule and coordinate appointments and meetings where required.
- Notify relevant staff of visitors and scheduled appointments.
- Monitor access to the reception area in accordance with company procedures.
- Maintain a clean, organised, and professional reception area.
- Assist with general administrative duties and office support.
- Respond to basic customer complaints and enquiries professionally and escalate complex issues appropriately.
- Maintain confidentiality of company, staff, client, and visitor information.
- Support the organisation of meetings, events, and other official activities.
- Keep records of daily front-desk activities and submit reports when required.
- Ensure that office supplies and front-desk materials are adequately maintained.
- Perform other administrative and customer-service duties as assigned by Management.
Key Performance Indicators (KPIs)
Performance will be assessed based on:
- Professionalism and quality of reception services.
- Customer/visitor satisfaction.
- Accuracy and completeness of visitor and front-desk records.
- Telephone and communication etiquette.
- Timeliness in handling enquiries and correspondence.
- Maintenance of a clean and organised reception area.
- Effective appointment and visitor management.
- Compliance with company policies and procedures.
- Confidentiality and proper handling of official information.
- Attendance, punctuality, discipline, and overall work performance.
Required Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional telephone etiquette.
- Good organisational and administrative skills.
- Pleasant, courteous, and approachable personality.
- Good listening and problem-solving skills.
- Ability to multitask and prioritise responsibilities.
- Good attention to detail.
- Ability to remain calm and professional under pressure.
- Good computer literacy, including Microsoft Word, Excel, and email applications.
- Strong time-management skills.
- Ability to maintain confidentiality and exercise discretion.
- Professional appearance and excellent personal presentation.
- Ability to work effectively independently and as part of a team.
Other Requirements:
- Must be professionally presented and well-groomed.
- Must possess excellent customer service etiquette.
- Must be punctual, reliable, and disciplined.
- Must demonstrate a high level of integrity and professionalism.
- Must be able to maintain confidentiality.
- Must be comfortable working in a fast-paced corporate environment.
- Must be willing to work beyond regular office hours when required for official activities.
- Must be willing to learn and adapt to company systems and procedures.
- Must demonstrate a positive attitude and strong work ethic.
- Proximity to the office location may be an advantage.
Salary
N100,000 - N120,000 / month.
Application Closing Date
20th October, 2026.
Interested and qualified applicants should forward their updated CV to: careers@wisdomkwatigroup.com using "Application– Front Desk Officer" as the subject of the email.
Note: Only shortlisted candidates will be contacted.
