We are recruiting to fill the position below:
Job Title: Front Desk Receptionist
Location: Abuja (FCT)
Employment Type: Full-time
Department: Administration / Customer Service
Reports To: Operations Manager / General Manager
Job Summary
- The Front Desk Officer is responsible for welcoming guests and visitors, attending to enquiries, managing reservations and appointments, handling telephone calls, and ensuring a professional and welcoming environment.
- The ideal candidate must possess excellent communication, customer service, and organisational skills.
Key Responsibilities
- Welcome and attend to guests, customers, and visitors professionally.
- Manage incoming telephone calls, emails, and enquiries.
- Provide accurate information about the organisation’s products and services.
- Manage reservations, appointments, and bookings where applicable.
- Direct visitors to the appropriate departments or personnel.
- Maintain accurate records of visitors, appointments, and daily activities.
- Handle customer complaints and escalate unresolved issues to management.
- Keep the reception area clean, organised, and presentable.
- Receive and distribute correspondence, deliveries, and official documents.
- Assist with administrative duties, including filing, data entry, and document preparation.
- Coordinate with other departments to ensure smooth daily operations.
- Protect confidential company information and customer records.
- Prepare daily reports and perform other duties assigned by management.
Key Performance Indicators (KPIs)
The Front Desk Officer’s performance will be measured by:
- Customer satisfaction and feedback.
- Professionalism in attending to guests and visitors.
- Accuracy of records and administrative documentation.
- Timeliness in responding to calls and enquiries.
- Efficiency in managing appointments and reservations.
- Proper handling and escalation of complaints.
- Maintenance of a clean and welcoming reception area.
- Punctuality, attendance, and compliance with company policies.
Qualifications and Requirements
- Minimum of an OND or HND in Business Administration, Hospitality Management, or a related field.
- Previous experience in a front desk, receptionist, or customer service role is an advantage.
- Excellent verbal and written communication skills.
- Good interpersonal and customer service skills.
- Basic computer skills, including Microsoft Word, Excel, and email management.
- Strong organisational and time-management abilities.
- Professional appearance and a positive attitude.
- Ability to multitask and work effectively under pressure.
- Honesty, reliability, attention to detail, and a customer-focused mindset.
Required Skills:
- Customer service and relationship management.
- Communication and interpersonal skills.
- Problem-solving and conflict resolution.
- Record-keeping and administrative skills.
- Time management and organisation.
- Professional telephone etiquette.
- Teamwork and attention to detail.
Working Relationships:
- The Front Desk Officer will work closely with management, the administrative team, other departments, customers, visitors, and business partners.
Application Closing Date
24th October, 2026.
Interested and qualified candidates should forward their CV to: almandinehrconsulting@gmail.com using the job title as the subject of the email.
