Head of Brokerage

Job Title: Head of Brokerage

Location: Lagos

Job Summary

• The Head of Brokerage will provide strategic leadership for the Company's customs brokerage operations, ensuring efficient import and export clearance, regulatory compliance, customer satisfaction, and operational excellence.
• The role is responsible for managing brokerage teams, building strong relationships with regulatory authorities, optimizing clearance processes, and driving business growth.

Key Responsibilities

• Lead and oversee all customs brokerage operations, ensuring timely and compliant clearance of import and export shipments.
• Develop and implement brokerage strategies to improve operational efficiency, service delivery, and profitability.
• Ensure compliance with Nigeria Customs Service regulations and other applicable trade, port, and government agency requirements.
• Build and maintain strong working relationships with regulatory agencies, shipping lines, terminal operators, freight partners, and other key stakeholders.
• Oversee customs documentation, tariff classification, valuation, duty assessment, and regulatory compliance.
• Monitor operational KPIs, cargo clearance timelines, and customer service performance, implementing improvements where necessary.
• Identify and mitigate compliance, operational, and commercial risks associated with brokerage activities.
• Collaborate with Sales, Freight Forwarding, Operations, Finance, and Customer Experience teams to deliver seamless logistics solutions.
• Lead, mentor, and develop the Brokerage team to drive high performance and continuous improvement.
• Prepare management reports, operational analyses, and strategic recommendations to support business growth.

Requirements

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Maritime Studies, Law, Economics, or a related discipline.
• Minimum of 8–10 years' experience in Customs Brokerage, Freight Forwarding, Shipping, International Trade, or Logistics, with at least 4 years in a leadership role.
• Strong knowledge of customs regulations, import/export procedures, tariff classification, valuation, and trade compliance.
• Proven experience managing customs clearance operations and engaging with regulatory authorities.
• Excellent leadership, stakeholder management, negotiation, and communication skills.
• Strong analytical and problem-solving abilities with a focus on operational excellence.
• Proficiency in Microsoft Office Suite and customs brokerage, freight forwarding, or ERP systems.
• Professional certifications in Customs Administration, Freight Forwarding, Supply Chain Management, or International Trade will be an added advantage.

Preferred Experience:

• Candidates with experience in logistics, freight forwarding, customs brokerage, shipping, maritime, aviation cargo, or international trade will be highly preferred.

Key Competencies:

• Customs Brokerage Operations
• Trade Compliance & Regulatory Affairs
• Import & Export Management
• Freight Forwarding
• Customs Documentation & Tariff Classification
• Leadership & Team Management
• Strategic Planning
• Stakeholder & Government Relations

Operational Excellence:

• Risk Management
• Customer Relationship Management
• Commercial & Business Acumen.

Application Closing Date
24th August, 2026.

Interested and qualified candidates should:
Click here to apply online