IT Service Desk Engineer at Vennote Technologies Limited

Full description from the employer source. Apply via the official link when ready.

EssentialNice to have below

• Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or related fields.
• 3 to 4 years of experience in IT Service Desk, Help Desk, or End-User Support roles, preferably in telecom or large enterprises.
• Practical knowledge of Active Directory, Windows 11, Microsoft 365, ITSM ticketing tools such as ServiceNow or Jira, and networking fundamentals including TCP/IP, DHCP, and DNS.
• Strong communication skills, problem-solving ability under pressure, and a customer-focused approach.

• Log, prioritize, and resolve IT incidents related to hardware, software, network, and telephony using ITSM platforms.
• Escalate complex issues to second and third-line support teams following established procedures.
• Provide remote and hands-on support for Windows 11, Microsoft 365, and telecom-specific enterprise applications.
• Manage user account lifecycles, including password resets and access rights in Active Directory.
• Maintain internal knowledge base articles and standard operating procedures.
• Ensure adherence to service level agreements and ITIL best practices.

• ITIL v4 Foundation certification.
• CompTIA A+ or Microsoft Certified Professional (MCP) certifications.