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Join Carbon Nigeria as an IT Support Intern based in Lagos, contributing to the smooth daily IT operations of a leading pan-African digital bank. Carbon Nigeria is committed to providing seamless financial solutions to customers across Africa, backed by a dynamic and remote-first team. As an IT Support Intern, you will be pivotal in delivering technical support and maintaining IT infrastructure that empowers the organization’s operations. In this role, you will actively assist users both on-site and remotely, resolving IT concerns through the helpdesk with Level I support. You will conduct training sessions to help users optimize their use of IT resources and manage the repair and upkeep of workstation hardware and software. Your duties will also include overseeing call center support services, liaising with internet service providers to ensure uninterrupted connectivity, and maintaining accurate hardware and software inventories.
Managing cloud services, Microsoft Windows and Apple macOS environments, as well as networking and VPN configurations, will be key responsibilities. Ideal candidates bring 2 to 3 years of experience supporting enterprise IT environments with 100+ users. You will have hands-on experience with VoIP platforms like Asterisk or 3CX and familiarity with Cisco, Mikrotik, and Ubiquity networking devices. Proficiency in managing Linux, Windows, and macOS servers within enterprises, alongside scripting skills in Bash or Python, is essential. Experience with SaaS tools and troubleshooting is also required. This full-time internship demands flexibility to work extra hours when necessary. Lagos is a major hub for fintech innovation in Nigeria, making this IT support position crucial for sustaining the technological backbone of a fast-growing digital bank. Carbon’s presence in Lagos places this role at the intersection of technology and finance, offering exposure to cutting-edge IT operations within the fintech sector. While salary details are not provided, this internship offers valuable experience in enterprise IT support and cloud services, opening pathways to roles such as IT Specialist or Network Administrator in fintech and other industries. Candidates who highlight their technical expertise, particularly in VoIP and enterprise server management, will stand out. To succeed, emphasize your previous experience supporting large user bases and your ability to manage diverse IT systems. Quantify your achievements in system uptime or incident resolution and prepare to discuss your scripting and cloud management skills. Providing examples of training delivered to users will also be beneficial. Apply now for the IT Support Intern role at Carbon Nigeria and advance your IT career in Lagos. This opportunity is open for applications with no specified deadline.
EssentialNice to have below
Carbon Nigeria is a leading pan-African digital bank focused on delivering seamless financial services across multiple countries including Nigeria, Ghana, and Kenya, supported by a diverse global team.
Same hiring drive · 5 open roles
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FAQs
What experience is required for the IT Support Intern role at Carbon Nigeria in Lagos?
Candidates should have 2-3 years of experience supporting enterprise IT environments with 100 or more users, including managing servers and networking devices.
Is the IT Support Intern position at Carbon Nigeria remote?
No, this internship is based in Lagos and requires on-site presence to support daily IT operations.
Are there any certifications preferred for the IT Support Intern role?
Preferred certifications include CCNA, CCNP, Red Hat, Microsoft certifications, and cloud certifications such as AWS Solutions Architect or Google Cloud Platform.
What are the typical working hours for the IT Support Intern at Carbon Nigeria?
The role is full-time and may require working extra hours as necessary to meet deadlines or resolve urgent IT issues.
Is there an application deadline for the IT Support Intern role at Carbon Nigeria?
There is no specified application closing date for this position.
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IT Support Intern at Carbon Nigeria
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