Operations and Customer Support Associate at Motoring Nigeria Lim | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

Motoring Nigeria is a leading automotive services provider, specializing in integrated vehicle imports, logistics, and sales. Founded in 2014, we are committed to delivering a seamless and reliable customer experience through end-to-end operational excellence.

Our business is built on a foundation of meticulous coordination; Managing nationwide sales, international transport, regulatory compliance, and customer communication with precision. By aligning customer-facing support with robust backend operations, we ensure transparency, security, and professionalism at every stage of the vehicle journey.

We serve clients who expect more than a transaction; they seek a trusted partner who ensures clarity, reliability, and flawless execution from inquiry to delivery.

We are recruiting to fill the position below:

Job Title: Operations and Customer Support Associate

Location: Lagos
Employment Type: Full-time

Your Tasks

Answer incoming client queries via email, chat, or phone with speed and empathy.
Spot recurring customer pain points and help build better internal standard operating procedures.
Professional advice and sales of new and used cars as well as interstate transport sales to optimally meet the individual needs of our customers.
Efficient design of allsales processes and customer management activities with a high degree of service orientation.
Maintaining and nurturing relationships with our existing customer base through regular contact and individual support.
Creating video updates for customers and insurance during key transport milestones. Produce short, professional vehicle handover videos and assist with content for customer-facing platforms.
Oversee office staff and manage daily operational activities.

Your profile

Bachelor`s Degree.
Extensive knowledge of cars.
Ideally, first experiences in vehicle sales, customer support or banking (Not compulsory)
Accurate work,diligence, and a sense of responsibility with high intrinsic motivation.
Valid driving licencerequired for test drives and vehicle transfers.
Residence on Lagos Island (VI, Lekki, Ajah, Awoyaya e.t.c).
We encourage you to apply even if you don't meet every single requirement.

Application Closing Date
17th August, 2026.

Interested and qualified candidates should:
Click here to apply online

Responsibilities

Answer incoming client queries via email, chat, or phone with speed and empathy
Spot recurring customer pain points and help build better internal standard oper
Provide professional advice and sales of new and used cars and interstate transp
Design sales processes and customer management activities with high service orie
Maintain and nurture relationships with existing customers through regular conta

Requirements

EssentialNice to have below

Bachelor's Degree
Extensive knowledge of cars
Valid driving license for test drives and vehicle transfers
Residence on Lagos Island (VI, Lekki, Ajah, Awoyaya etc)
Accurate work, diligence, and a sense of responsibility with high intrinsic moti

Key skills

customer supportsalesvehicle handover videoscontent creationoffice staff managementoperational activities management

Nice to have

First experiences in vehicle sales, customer support or banking (not compulsory)

Operations and Customer Support Associate

Overview

Responsibilities

Requirements

Key skills

Nice to have

Other roles in this Motoring Nigeria Limited pack

More about this role