Job Title: Operations Manager
Location: Abuja
Employment Type: Full-time
Job Description
- As we continue to strengthen our positioning and elevate the brand experience, we are looking for a highly capable, commercially minded, and hands-on Operations Manager to oversee the day-to-day operations of the business and ensure that every aspect of the client and team experience meets our standards.
Job Summary
- The Operations Manager will be responsible for ensuring the smooth, efficient, and profitable running of the Facility.
- This role requires a strong combination of people management, operational discipline, customer experience, business performance, problem-solving, and commercial awareness.
- The ideal candidate will be expected to understand the numbers, identify operational gaps, improve processes, hold teams accountable, protect the standard, and contribute meaningfully to business growth.
Responsibilities
Operations Management:
- Oversee the daily operations and ensure smooth coordination across all departments and service areas.
- Ensure the facility is consistently ready for business and maintained to the required premium standard.
- Monitor opening and closing procedures, staff attendance, schedules, service flow, and operational readiness.
- Identify operational gaps and implement practical solutions to improve efficiency.
- Develop, implement, and enforce operational procedures, checklists, and standards.
- Ensure that all services are delivered according to approved standards.
Team Management & Performance:
- Supervise, coordinate, and manage the performance of theteam.
- Set clear expectations and ensure employees understand their responsibilities and performance targets.
- Monitor attendance, punctuality, appearance, conduct, productivity, and service quality.
- Conduct regular performance reviews and provide constructive feedback.
- Identify training and development needs and work with management to address them.
- Build a culture of accountability, professionalism, teamwork, and exceptional service.
- Manage staff schedules and ensure adequate staffing across operating periods.
Customer Experience:
- Ensure every client receives a consistently premium and memorable experience.
- Monitor the client journey from booking and reception through service delivery and post-service follow-up.
- Handle escalated customer complaints and ensure appropriate resolution.
- Monitor customer feedback, reviews, repeat visits, referrals, and client retention.
- Identify opportunities to improve the overall client experience.
- Ensure staff consistently demonstrate professionalism, warmth, discretion, and excellent communication.
Business & Revenue Performance:
- Monitor daily, weekly, and monthly business performance.
- Track revenue, service utilisation, average customer spend, repeat visits, cancellations, and other relevant business indicators.
- Work with the team to maximise bookings and service utilisation.
- Identify opportunities for revenue growth, client retention, upselling, cross-selling, and reactivation.
- Support the development and execution of initiatives designed to increase revenue and profitability.
- Prepare regular operational and performance reports for management.
- Monitor departmental and overall business targets and take corrective action where required.
Inventory, Supplies & Cost Control:
- Oversee the availability and proper management of products, consumables, equipment, and operational supplies.
- Monitor stock levels and ensure timely replenishment.
- Reduce wastage, unnecessary consumption, losses, and operational leakages.
- Ensure proper documentation of stock movement and usage.
- Work closely with management and relevant vendors on procurement requirements.
- Monitor operational expenses and identify opportunities for cost optimisation without compromising service quality.
Quality & Compliance:
- Ensure all services and operations comply withapproved standards and procedures.
- Conduct regular operational checks and quality-control reviews.
- Ensure hygiene, cleanliness, safety, and professional presentation standards are consistently maintained.
- Identify operational risks and escalate significant issues to management promptly.
- Ensure required records, reports, checklists, and documentation are properly maintained.
Reporting & Administration:
- Prepare daily, weekly, and monthly operational reports.
- Maintain accurate records relating to staffing, sales, inventory, customer feedback, incidents, and operational performance.
- Analyse operational data and provide management with actionable recommendations.
- Coordinate meetings, briefings, and operational reviews as required.
- Ensure proper communication of management decisions and operational changes to the team.
Business Improvement:
- Continuously reviewoperations and identify opportunities for improvement.
- Recommend new processes, systems, services, partnerships, or initiatives that can improve efficiency and profitability.
- Support management during the implementation of new systems, policies, services, and business initiatives.
- Stay informed about relevant developments within the wellness, spa, beauty, and hospitality industries.
Requirements
- Bachelor's Degree in Business Administration, Management, Hospitality Management, Operations Management, or a related field.
- 5–6 years of relevant experience, with at least 3years in a supervisory or management position.
- Experience in spa, wellness, beauty, hospitality, retail, lifestyle, or other customer-facing service businesses will be an advantage.
- Demonstrated experience managing teams and day-to-day business operations.
- Strong understanding of customer experience and service excellence.
- Good knowledge of operational reporting, performance management, inventory control, and cost management.
- Strong communication, interpersonal, organisational, and problem-solving skills.
- Proficiency in Microsoft Office/Google Workspace and the ability to work with operational and financial reports.
- Ability to work with targets, KPIs, budgets, and performance data.
Salary
N400,000 - N500,000 per month.
Application Closing Date
24th August, 2026.
Interested candidates should submit their CV and a brief cover letter outlining their relevant experience and why youwould be a strong fit for the role. to: peopleplusng@gmail.com using "Application – Operations Manager" as the subject of the email.
Note: Only shortlisted candidates will be contacted.
