Operations Manager

Location: Ikoyi, Lagos

Summary

• Citi Residence Lagos is seeking a highly experienced, dynamic, and result-oriented Operations Manager to oversee the day-to-day operations of the hotel and ensure excellent guest service, operational efficiency, and profitability.

Key Responsibilities

• Oversee the daily operations of the hotel and ensure smooth coordination of all departments.
• Supervise and motivate staff to maintain high standards of service, discipline, grooming, and professionalism.
• Ensure excellent guest satisfaction and promptly resolve guest complaints and operational issues.
• Monitor room occupancy, revenue, expenses, and overall hotel performance.
• Work closely with the Sales & Marketing team to drive occupancy, corporate business, and revenue.
• Coordinate with Housekeeping, Front Office, Maintenance, Security, Food & Beverage, and other departments.
• Monitor inventory, maintenance, facilities, and general hotel standards.
• Prepare operational reports and provide regular updates to management.
• Develop strategies to improve guest experience, staff productivity, cost control, and profitability.
• Build and maintain good relationships with corporate clients, vendors, and other business partners.
• Ensure compliance with applicable health, safety, security, and regulatory requirements.

Requirements

• A Degree / HND in Hotel Management, Hospitality, Business Administration, or a related field.
• Minimum of 2 years’ experience in hotel operations or hospitality management.
• Strong leadership, communication, problem-solving, and organizational skills.
• Excellent knowledge of hotel operations and revenue management.
• Ability to manage staff effectively and work under pressure.
• Must be computer literate and familiar with hotel management systems.

What We Offer

• Attractive and Competitive Salary.

Application Closing Date
30th September, 2026.

Interested and qualified candidates should send their CV/application to: citiresz@gmail.com using the Job Title as the subject of the mail.

Note: For more enquiries, Contact: +234 901 404 0719.