Overview

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Partner - Customer Success Cloud Sales First Level Support

Job Identification: 7725
Location: Ikoyi, Lagos
Reports To: Senior Manager - Cloud Business Technology
Division: Enterprise Business

Mission

Deliver first-level technical and onboarding support for MTN Cloud customers, ensuring a smooth post-sale experience and early adoption success. This role serves as the primary point of contact for incoming queries related to onboarding, billing, service configuration, and account usage for MSMEs, startups, and enterprise cloud customers.

Description

Support customer retention and revenue realization through rapid onboarding assistance.
Handle and resolve first-level support tickets and inquiries via email, chat, WhatsApp, and phone.
Support new customers through account setup, user login, basic configuration, and documentation access.
Monitor helpdesk queue, prioritize requests, and escalate issues per SLA guidelines.
Collaborate with product, technical, and billing teams to route feedback or solve cross-functional queries.
Maintain customer records, issue logs, and resolution history in CRM or helpdesk platform.
Use and update CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
Participate in team meetings, issue resolution huddles, and QA sessions
Document known issues, templates, and scripts for knowledge base updates.

Requirements
Education:

First Degree in Communications, Business, IT, or any customer-facing field
Certification in customer service, cloud platforms, or technical support preferred
Fluent in English and at least one local Nigerian language preferred

Experience:
3-7 years’ experience which includes:

2+ years in customer service or first-line technical support
Familiarity with cloud computing, Linux and Windows administration, networking knowledge, DevOps practice.
Experience with CRM/helpdesk software

Application Closing Date
19th October, 2026.

Interested and qualified candidates should:
Click here to apply online

Partner - Customer Success Cloud Sales First Level Support

Overview

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